Elena Zhukova
Frankfurt-am-Main
Summary
Experience working with teams to accomplish short- and long-term project goals.
Managed budgets and monitored project costs.
Attentive to detail, with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
On-line Printing Store Manager
PYEB GmbH Altstadt Kopierladen
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control
- Raised customer reviews to 5 out of 5 for product quality and fast delivery
Project Manangement and Customer Care
Stayfitt App (Well-being Startup)
01.2021 - 08.2023
- Managed top accounts in education vertical (commercial business schools, public universities, private schools), Account management, Project management, Document management, Project pre- and post-launch coordination (tailoring services to customers' specific needs and requirements), Weekly project analytics and metrics reporting for customers,
- Communicated with customers' stakeholders application and services users. Careful and empathetic communication helped my projects to achieve NPS of more than 8 and led to successful upselling and further service prolongation, Workspace in Keynote, Microsoft Excel, Google Docs, Notion, Amo CRM, Slack, Zoom
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Analyzed customer feedback to identify areas for improvement.
Deputy Head of Enterprise Sales
I LOVE SUPERSPORT
01.2018 - 01.2022
- Drawn up offers for enterprise customers
- Closed deals and signed contracts
- Coordinated sports projects: organized and developed running, swimming, cycling, and triathlon communities within companies, including trainings, lectures, motivational events, and gift production
- Delivered project analytics and maintained accounting documentation
- Organized sports events
- Doubled the number of loyal customers in the education and banking sectors
Education
Master of Science - Foreign Language Teaching Methodology
Moscow State University For The Humanities
Moscow, Russia06.2013
M. Sc. In Economics -
Academy of Water Transport
Moscow, Russia12.2008
Skills
- Account management
- Adaptability
- Presentation skills
- Customer-focused
- B2B
- Problem solving
- Upselling
- Organizational skills
- Emotional intelligence
Hobbies and Interests
- Cycling
- Hiking
- Baking cakes
- Licensed sailing skipper
- Ironman 70.3 finisher
Timeline
On-line Printing Store Manager
PYEB GmbH Altstadt Kopierladen
04.2023 - Current
Project Manangement and Customer Care
Stayfitt App (Well-being Startup)
01.2021 - 08.2023
Deputy Head of Enterprise Sales
I LOVE SUPERSPORT
01.2018 - 01.2022
Master of Science - Foreign Language Teaching Methodology
Moscow State University For The Humanities
M. Sc. In Economics -
Academy of Water Transport
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