Eleni Abrom Ewnetu
Waitress
Berlin
Summary
Dynamic hospitality professional with a proven track record at Fenan Travel Agency, enhancing customer satisfaction and streamlining travel arrangements. Skilled in sales expertise and fostering team camaraderie, I've led initiatives to improve service standards and reduce allergic reactions by over 30%. Expert in hospitality service and performance improvement, committed to excellence.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Waitress Trainee
Lalibela Restaurant
02.2024 - Current
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Travel Consultant
Fenan Travel Agency
05.2020 - 09.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Hostes
Phoenicia Grand Hotel
01.2018 - 11.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Waitress Supervisor
New York Restaurant
01.2015 - 01.2017
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Education
Graduate Certificate - Cabin Crew
National Aviation College
Addis Ababa Ethiopia 06.2017
High School Diploma - Natural Sciences
Abiyot Kirs Preparatory School
Addis Ababa Ethiopia 05.2015
Skills
Sales expertise
Timeline
Waitress Trainee
Lalibela Restaurant
02.2024 - Current
Travel Consultant
Fenan Travel Agency
05.2020 - 09.2022
Hostes
Phoenicia Grand Hotel
01.2018 - 11.2018
Waitress Supervisor
New York Restaurant
01.2015 - 01.2017
Graduate Certificate - Cabin Crew
National Aviation College
High School Diploma - Natural Sciences
Abiyot Kirs Preparatory School
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