Elham Bazrafshan
IT Support Specialist
Frankfurt am Main
Summary
An IT administrator with expertise in on-premises environments, enriched by a keen interest in cloud technologies. The journey began with proficiency in Windows Server 2008 and has progressed to the latest edition. A commitment to continuous education prompted a strategic transition toward Cloud Network Engineering, aiming to keep pace with technological advancements and leverage knowledge in both on-premises and cloud domains.
Overview
6
6
years of professional experience
24
24
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IT Administrator
Pendar Techs
Tehran
2017.04 - 2022.01
- Responsibilities: Managing Microsoft Active Directory services, handling user accounts, group policies, and security permissions for seamless user authentication and authorization
- Installing, configuring, and maintaining operating systems and software applications across multiple platforms, such as Windows and Linux
- Maintaining and administrating Windows Server infrastructure (2008 onward)
- Creating and managing Group Policy Objects (GPOs) for controlling user and computer configurations, ensuring compliance, and enhancing security across network
- Delivering comprehensive technical support with 82% satisfaction rate based on t company surveys
- Successfully installing and configuring computer networks and systems, ensuring optimal performance and reliability
- Effectively troubleshooting and addressing technical challenges in timely manner
- Implementing backup strategies and disaster recovery plans to ensure data integrity and minimize downtime in case of system failures or disasters
- Increasing security by 60%, achieved through proactive patch management, and timely upgrades
- Foundational knowledge of PowerShell scripting for administrative tasks.
IT Support Call Center
Mobinet
Tehran
2016.06 - 2017.03
- Diagnosing and resolving internet connectivity issues for customers through detailed troubleshooting steps.
- Managing over 50 customer calls daily, focusing on internet connectivity issues, with 80% satisfaction rate.
- Guiding customers through precise instructions to re-establish their internet connections.
- Collaborating with technical teams to escalate complex connectivity issues for advanced troubleshooting.
- Enhancing customer satisfaction through efficient issue resolution and feedback collection.
Education
Master of Science - Computer Science
Passu University
Germany 2001.04 - 2025.07
Master of Science - Information Technology
Azad University
Tehran 2014.01 - 2016.05
Bachelor of Science - Computer Software Engineering
Allameh Dehkhoda Institute of Higher Education
Gazvin 2010.01 - 2012.05
Certification
Microsoft Azure Fundamental, 01/2024
Professional Skills
- Active Directory, Group Policy Management, and Windows/Linux OS administration.
- Network configuration and security, including firewalls and network protocols.
- Proficiency in PowerShell scripting for automation and configuration tasks.
- Proven problem-solving skills, adept at identifying, analyzing, and resolving IT issues promptly.
- Comprehensive understanding of Azure cloud services, including Azure RBAC, Azure Storage, and Azure Key Vault.
- Experience in managing Microsoft 365 environments, optimizing Azure resources for performance and cost.
Timeline
IT Administrator
Pendar Techs
2017.04 - 2022.01
IT Support Call Center
Mobinet
2016.06 - 2017.03
Master of Science - Information Technology
Azad University
2014.01 - 2016.05
Bachelor of Science - Computer Software Engineering
Allameh Dehkhoda Institute of Higher Education
2010.01 - 2012.05
Master of Science - Computer Science
Passu University
2001.04 - 2025.07
Microsoft Azure Fundamental, 01/2024
ICSI | CNSS Certified Network Security Specialist, 08/2020
Udemy Certificates: MS-102 Microsoft 365 Admin, AZ-104 Microsoft Azure Admin
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