Elitsa Katsarska
Sofia
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Ipsos Bulgaria
10.2019 - Current
- Leading project briefings for internal and external teams, coordinating with clients, supervisors, and interviewers.
- Planning, designing, and scheduling phases for large projects.
- Managing data collection, quality control processes, and supervision on critical surveys etc.
- Developing comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Quality Control Supervisor
Ipsos Bulgaria
07.2016 - 10.2019
- Performing quality control for Face-to-Face (F2F) and Computer-Assisted Telephone Interviewing (CATI) projects.
- Supervising data flow, monitoring KPIs, conducting live monitoring and audio reviews, and preparing quality reports.
- Identifying areas of improvement, implementing necessary changes to enhance overall quality.
- Supervising and training team members in improved procedures designed to enhance quality and eliminate errors.
Administrative Support Specialist
Ipsos Bulgaria
09.2014 - 07.2016
- Enhancing office efficiency by streamlining administrative processes and implementing time-saving tools.
- Collaboration with cross-functional teams to ensure smooth project execution and timely completion.
- Contribution to company growth by identifying areas of improvement within office procedures, recommending changes, and implementing new strategies such as set up of a Quality control unit.
Sales Consulting Manager
Retail Services Ltd.
09.2011 - 07.2013
- Managing the team of sales specialist with a focus on collaboration and communication to ensure support on the brand.
- Supporting ECCO shoes brand.
- Handling customer relations issues, enabling quick resolution, and client satisfaction.
Sales Consultant
V&V Consulting Ltd.
09.2008 - 08.2011
- Advising clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Using consultative sales techniques to understand customer needs and recommend relevant products and services from the ECCO brand.
- Contributing to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
Master's Degree - Political Science
University of National And World Economy
Sofia, Bulgaria07-2012
Bachelor of Science - Political Science
University of National And World Economy
Sofia, Bulgaria07-2010
Skills
- Project Management
- Project planning and development
- Customer Relations
- Data Analysis
- Problem solving
Certification
Britanica
Additional Information
- Driving License - B cathegory
Languages
Bulgarian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Project Manager
Ipsos Bulgaria
10.2019 - Current
Quality Control Supervisor
Ipsos Bulgaria
07.2016 - 10.2019
Administrative Support Specialist
Ipsos Bulgaria
09.2014 - 07.2016
Sales Consulting Manager
Retail Services Ltd.
09.2011 - 07.2013
Sales Consultant
V&V Consulting Ltd.
09.2008 - 08.2011
Master's Degree - Political Science
University of National And World Economy
Bachelor of Science - Political Science
University of National And World Economy
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