Elizabeth Dialle Ndoni
New Castle
Summary
Dynamic Store Manager with a proven track record at Njieforbi, excelling in customer service and team leadership. Enhanced revenue growth through strategic sales initiatives and effective inventory management. Skilled in training and mentoring staff, fostering a high-performing environment that improved customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Njieforbi
04.2022 - 03.2024
- Oversaw daily store operations, ensuring optimal customer service and staff performance.
- Developed and implemented sales strategies to enhance revenue growth and market positioning.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Analyzed inventory levels, optimizing stock management to reduce waste and improve availability.
- Collaborated with marketing teams to execute promotional campaigns that increased foot traffic and sales.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier Team Lead
Brazzaries Du Camerun
12.2018 - 03.2022
- Oversaw daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Implemented inventory management procedures, optimizing stock levels and reducing discrepancies.
- Coordinated team schedules, ensuring adequate coverage during peak hours for improved efficiency.
- Developed and maintained positive customer relationships, addressing inquiries and resolving issues promptly.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Streamlined checkout processes, reducing wait times and enhancing overall customer satisfaction.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Sale Manager
Mayor
04.2015 - 11.2018
- Assisted in developing sales strategies to enhance customer engagement and product awareness.
- Collaborated with team members to support daily operations and improve workflow efficiency.
- Conducted market research to identify new sales opportunities and customer needs.
- Provided administrative support for sales presentations and client meetings.
- Managed customer inquiries, ensuring timely responses and satisfaction.
- Assisted in tracking sales performance metrics for reporting purposes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Supported implementation of CRM tools to streamline communication with clients.
- Participated in training sessions to develop product knowledge and sales techniques.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
Education
No Degree -
National Polytechnic Bamenda
CameroonSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Employee training
- Inventory control
- Goals and performance
- Team building and leadership
Certification
Makeup Artistry
Timeline
Store Manager
Njieforbi
04.2022 - 03.2024
Cashier Team Lead
Brazzaries Du Camerun
12.2018 - 03.2022
Sale Manager
Mayor
04.2015 - 11.2018
No Degree -
National Polytechnic Bamenda