Elizabeth L. Pena
Houston
Summary
Results-driven Change Manager with a proven track record of successfully implementing updates at department- or business-wide level. Utilizes expert knowledge of tools and strategies to achieve targets and mitigate risks associated with changes. Demonstrates decisive planning skills and effective communication abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DCL5 Change Manager/OTR Operations Manager
Amazon
Toledo
05.2022 - Current
- Lowered injury rate by 42% at DCL5 in 2023; RIR% -6% DEC.
- Developed and implemented an organizational change management strategy for the organization.
- Achieved a surge in on-time shipments from 58% to 93%.
- EEI improvement of 122 spots in 6 months. Site is no longer an ER focus site.
- JS improvement of 17% in 12 months.
- Inclusion leader score improved by 67% from February to November.
- 32% improvement in manager skills evaluation from Feb to Nov.
- Achieved 34 TPH and 287 bps performance during W1 of PEAK
Sr. Program Manager (ACES) – Quality/Cost/ Regional Launch Ops
Amazon Logistics
NY
01.2021 - 05.2022
- Enhanced WW Scorecard ranking by an average of 15% across 457 delivery stations
- Supervise team of 4 Program Managers and 5 Program Associates with clear communication
- Constructed an end-to-end, ground-up 3-month Progress and Calibration Audit process for Aces department (approx.). 350 people, creating educational content, knowledge checks, and reporting mechanisms within the department, leading in reducing waste by 4% network wide.
- Provide day-to-day operations support for the launch region for 8-12 in-scope buildings to ensure a successful handoff to steady-state senior leadership for safety, quality, and productivity KPIs for under-the-roof and on-the-road operations.
- Focused on quality and cost tracking project's progress and disseminating information, driving sites to benchmark status, with a cost savings of an excess of 3.5 million.
Area Manager II
Amazon
01.2020 - 01.2021
- Accomplished significant challenges associated with the launch of first tent site in the METS stadium parking lot; processing over 1.2M packages during peak
- Achieved 100% productivity/quality goals by aggressively engaging operations team within confined workspace of the tent site, resulting in a daily 99.9% scan compliance
- Enabled the sites to set and challenge BM standards and expectations while serving as stakeholder in Texas Regional PPH project
- Directly resulting in a 54% MoM increase in stow pph from 215 to 385 pph
Area Manager II
01.2017 - 01.2020
- Strengthened internal control by rolling out standard work expectations, resulting in 100% compliance with BM standards within 4 months of launch
- Executed daily outbound operations; enforced 99% DEA compliance standards while processing 45,000 units of volume each shift
- Built and headed top-performing team of 60 warehouse associates, including non-peak, prime, and peak with focus on refining work safety, quality, and productivity
- Managed a team of over 400 warehouse associates within outbound department achieving a 60% reduction in LTIs by promoting safe culture for back half night's pick department
Education
Master's in Business Management -
Capella University
Atlanta, GA01.2020
Bachelors in Business Administration -
Kaplan University
Big Key Pine, FL01.2016
Associates Degree in Human Resources -
Kaplan University
Big Key Pine, FL01.2014
Skills
- Continuous Improvement
- Process Improvement
- Business Analysis and Reporting
- Technical acumen
- Change request tracking
- Organizational Development
- Project Planning
- Process Optimization
- Customer Service
- Fiscal Management
- Business Development
- Performance Management
- Risk Management
- Crisis Management
- Quality Control
- Analytical Thinking
- Training and coaching
- Staff Management
Certification
- Six Sigma - Green Belt
- SCRUM Fundamentals
Timeline
DCL5 Change Manager/OTR Operations Manager
Amazon
05.2022 - Current
Sr. Program Manager (ACES) – Quality/Cost/ Regional Launch Ops
Amazon Logistics
01.2021 - 05.2022
Area Manager II
Amazon
01.2020 - 01.2021
Area Manager II
01.2017 - 01.2020
Master's in Business Management -
Capella University
Bachelors in Business Administration -
Kaplan University
Associates Degree in Human Resources -
Kaplan University
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