Elizabeth Mann
Wilmington
Summary
Dynamic leader with extensive experience in merchandising and operations management. Proven track record in optimizing sales and enhancing productivity through effective data analysis and vendor collaboration. Committed to elevating employee morale and delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Omni Merchandising Planner
QVC, Inc
West Chester
09.2022 - Current
- Planning & Forecasting: Analyzed sales trends, managed inventory levels, and forecasted demand to align supply with customer needs.
- Data Analysis & Reporting: Proficiency with tools like Excel, Tableau, or Adobe Analytics to turn data into actionable insights.
- Financial Acumen: Understanding of P&L, margin management, and profitability drivers.
- Vendor & Supplier Collaboration: Built relationships and negotiated with vendors to enhance product availability and control costs.
- Category Management: Balanced assortment breadth and depth to effectively meet customer preferences and drive sales.
- Digital & Omnichannel Awareness: Knowledge of e-commerce trends, customer behavior, and cross-platform merchandising strategies.
- Problem-Solving: Quick to identify issues and implement solutions that balance short-term needs with long-term goals.
Operations Manager – Inbound
QVC, Inc
West Chester
07.2018 - 09.2022
- Warehouse Operations Management: Oversight of receiving and putaway functions for 25–40 staff, ensuring accuracy, safety, and efficiency.
- Process Improvement & Lean Methodology: Restructured workflows to reduce overprocessing and increase UPH (units per hour).
- Cross-Functional Collaboration: Partnered with Supply Chain, Buyers, FC site leaders, and Vendor Compliance to ensure smooth product flow.
- KPI Tracking & Reporting: Maintained and delivered weekly performance metrics to leadership.
- Subject Matter Expertise (SME): Led Product Central deliverables and supported network-wide initiatives.
- Vendor & Compliance Coordination: Ensured safe and proper delivery of all product receipts.
Coordinating Producer
QVC, Inc
West Chester
08.2006 - 07.2018
- Broadcast Programming Management: Oversaw daily programming for QVC’s main channel, ensuring alignment with sales goals.
- Sales Optimization: Coordinated with broadcast partners to maximize product sales results for each show.
- Team Leadership & Coaching: Led a team of 2 associate producers and 14 studio coordinators, delivering daily coaching and performance recaps.
- Training & Onboarding: Created SOPs and training materials to enhance onboarding; hired and trained studio coordinators across three channels.
- Global Training Delivery: Designed and launched international producer training; traveled to China for hands-on coaching.
- Talent Recruitment: Partnered with HR to recruit, interview, and select high-quality candidates for key roles.
Floor Manager
QVC, Inc
West Chester
01.2004 - 08.2006
- Studio Operations Management: Oversight of crew activities including micing guests/hosts, camera blocking, set styling, and lighting.
- Team Leadership: Managed 3 studio coordinators and 1 assistant floor manager, ensuring smooth production flow.
- Technical Production Expertise: Skilled in live broadcast setup and execution.
- Performance Management: Prepared and delivered annual evaluations with accuracy and completeness.
- Leadership Development: Participated in courses to enhance emotional intelligence, coaching, and management effectiveness.
Assistant Floor Manager/Studio Coordinator
QVC, Inc
West Chester
09.2002 - 01.2004
- Training & Onboarding: Trained all new studio coordinators, ensuring readiness for live broadcast operations.
- Leadership Support: Stepped in for the Floor Manager when needed, maintaining continuity in studio operations.
- Product Presentation Setup: Prepared all on-air product displays, ensuring hosts could demonstrate items effectively.
- Information Management: Marked key product details on hosts’ blue cards for accurate and engaging presentations.
Product Coordinator
QVC, Inc
West Chester
10.2001 - 09.2002
- Inventory Management: Pulled and organized product for live shows, ensuring availability and quality.
- Quality Inspection: Conducted checks to ensure products met presentation standards.
- Data & Documentation: Used IBM computerized PAL sheets to manage daily inventory for assigned shows.
- Procurement Support: Maintained records and ordered product as needed.
Security Coordinator
QVC, Inc
West Chester
06.2000 - 10.2001
- Site Security Management: Oversaw safety of outside perimeters and internal areas.
- Surveillance Monitoring: Continuous camera monitoring to protect product and team members.
- Secure Transport: Safely transported high-value jewelry to live shows.
- Staff Escort & Safety Support: Ensured safe movement of team members in secure areas.
Education
Associate of Arts - Communications
Delaware County Community College
01-2004
Leadership Excellence Training Program -
QVC Inc.
Six Sigma Lean Trained - Green Belt Certified
Skills
- Merchandise planning
- Category management
- Assortment planning
- Demand forecasting
- Inventory management
- Sales optimization
- Vendor collaboration
- Data analysis
- KPI tracking
- Performance management
- Process improvement
Timeline
Omni Merchandising Planner
QVC, Inc
09.2022 - Current
Operations Manager – Inbound
QVC, Inc
07.2018 - 09.2022
Coordinating Producer
QVC, Inc
08.2006 - 07.2018
Floor Manager
QVC, Inc
01.2004 - 08.2006
Assistant Floor Manager/Studio Coordinator
QVC, Inc
09.2002 - 01.2004
Product Coordinator
QVC, Inc
10.2001 - 09.2002
Security Coordinator
QVC, Inc
06.2000 - 10.2001
Associate of Arts - Communications
Delaware County Community College
Leadership Excellence Training Program -
QVC Inc.