Elizabeth M. Stokes
Wilmington,DE
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Experienced at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Operations Manager/ Quality Control Representor
Grace Essential Cleaning Service
10.2018 - Current
- Conducted audit inspections and independent checks to verify parts and materials.
- Trained and guided team members to maintain high productivity and performance metrics
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Maximized quality and reduced costs 100% by maintaining QC objectives.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
On Call CTT Instructor
Philadelphia Job Corps Center
06.2018 - 09.2018
- Led classroom activities for play-based and immersive learning.
- Encouraged learning through diverse strategies.
- Documented student attendance and progress against goals.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Instructed, tutored 12 students, and mentored individual students.
Certified Medical Assistant/Patient Care Tech
Thomas Jefferson University
03.2014 - 06.2018
- Performed total Wound Care under physician orders
- Skillfully performed suture removals for patients under physicians instruction.
- Used EPIC to schedule and manage patient appointments.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow at 90% rate.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Patient Care Technician/ Medical Assistant
Philadelphia Family Medical Assocs
01.2011 - 03.2014
- Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants.
- Answered phone by second ring and greeted callers enthusiastically.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Checked patient data including insurance, demographic and health history to ensure all information was current 100%
- Greeted each patient pleasantly and provided desk sheet for sign-in.
- Ensured waiting room looked neat and organized at all times.
- Adhered to strict confidential guidelines at all times according to company policy.
Education
Associate of Applied Science -
Thomas Jefferson University
Philadelphia, PA03.2018
Associate of Science - Allied Health
Pennsylvania Institute of Technology
Media, PA05.2009
GED -
Philadelphia Job Corps Center
Philadelphia, PA2007
Skills
- Patient care
- Bathing assistance
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Patient transfers
- Emotional support
- Critical thinking
- Team collaboration
Certification
- CNA Certified
- CPR/AED Certification
Timeline
Business Operations Manager/ Quality Control Representor
Grace Essential Cleaning Service
10.2018 - Current
On Call CTT Instructor
Philadelphia Job Corps Center
06.2018 - 09.2018
Certified Medical Assistant/Patient Care Tech
Thomas Jefferson University
03.2014 - 06.2018
Patient Care Technician/ Medical Assistant
Philadelphia Family Medical Assocs
01.2011 - 03.2014
- CNA Certified
- CPR/AED Certification
Associate of Applied Science -
Thomas Jefferson University
Associate of Science - Allied Health
Pennsylvania Institute of Technology
GED -
Philadelphia Job Corps Center
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