Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Hiller

Hockessin

Summary

Motivated Server, Hostess, and Runner with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with fellow staff to uphold standards of service.

Overview

4
4
years of professional experience

Work History

Hostess and Server

BBC Tavern And Grill
06.2020 - 08.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected orders and relayed them to bartenders quickly and accurately.

Childcare Volunteer

The Tatnall School
12.2021 - 01.2022
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Assisted older children with homework assignments, providing support and mentoring.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Supervised children of various ages on playground and field trips.
  • Watched and redirected inappropriate student behavior.
  • Added daily log information to records outlining observations, meals and any medications administered.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Consulted with families to discuss activities and behaviors of each child.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys.

Food Runner and Server

Capers & Lemons Italian Restaurant & Market
03.2022 - 08.2024
  • Established rapport with customers by providing friendly and attentive service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Offered product samples, answered questions and helped customers find items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Bachelor of Arts - International Affairs

University of Colorado At Boulder
Boulder, CO

Bachelor of Arts - Fashion Design And Development

University of Delaware
Newark, DE

High School Diploma -

The Tatnall School
Greenville, DE
06.2021

Skills

  • Food Preparation and Service
  • Safety Monitoring and Management
  • Point of Sale Systems
  • Specials Promotion and Upselling
  • Team Player
  • PPE Guideline Compliance
  • Cool Under Pressure
  • Customer Service and Rapport
  • Highly Organized
  • Large Party Preparation
  • Front of House Management
  • Personable and Friendly
  • Reliable and Trustworthy
  • Attention to Detail

Timeline

Food Runner and Server

Capers & Lemons Italian Restaurant & Market
03.2022 - 08.2024

Childcare Volunteer

The Tatnall School
12.2021 - 01.2022

Hostess and Server

BBC Tavern And Grill
06.2020 - 08.2021

Bachelor of Arts - International Affairs

University of Colorado At Boulder

Bachelor of Arts - Fashion Design And Development

University of Delaware

High School Diploma -

The Tatnall School

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Ellie Hiller