Elma Veliu
Prishtine
Summary
Passionate and educated ballet dancer trained by Sabrie Spahiu. Started dancing at year 2008 (age four), was a lead dancer and solist at every performance held by "Swan Ballet Studio". Ready to learn new dancing and choreographing techniques and express passion for the art of dancing.
Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Call Agent
Dusseldorf
09.2024 - 01.2025
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Call Center Agent
Prishtina Kosovo
07.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Ballet Teacher
School of Music and Performing Arts Melody
02.2019 - 06.2023
- Created and teached ballet classes based on child interest, trying to make the classes as fun as possible.
- Had the most amazing time with the children, there were four groups in total.
- Classes were held Monday- Wednesday from 17:00-18:00 and 18:00-19:00,and Tuesday- Thursday from 18:00-19:00 and 19:00-20:00.
Performing Dancer
National Theater of Kosovo
01.2018 - 06.2023
- Intensive training from 09:00 am till 15:00 pm.
- Intensive classical ballet classes, modern classes, and contemporary classes.
- Learning new dancing techniques, teaching and learning new choreographies
- Finding out that team work, is really helpful.
Education
Certificate -
Faik Konica Elementary School
09.2010 - 6 2018
Diploma - undefined
Ahmet Gashi Gymnasium
09.2018 - 5 2022
Bachelor of Arts - Dance Pedagogy
Schüle Für Buhnentanz Pergel Ernst
Düsseldorf, Germany02-2027
Skills
- Discipline
- Flexibility
- Critical thinking
Personal Information
- Date of Birth: 09/20/04
- Nationality: Albanian
Dance Performances
- Sisters, Mehmet Ballkan, lead dancer
- Entre dos Aguas, Lale Ballkan, lead dancer
- Exil, Eno Peci, solist
- Pristine Conditions, Teuta Krasniqi, solist
Timeline
Call Agent
Dusseldorf
09.2024 - 01.2025
Call Center Agent
Prishtina Kosovo
07.2023 - 09.2023
Ballet Teacher
School of Music and Performing Arts Melody
02.2019 - 06.2023
Diploma - undefined
Ahmet Gashi Gymnasium
09.2018 - 5 2022
Performing Dancer
National Theater of Kosovo
01.2018 - 06.2023
Certificate -
Faik Konica Elementary School
09.2010 - 6 2018
Bachelor of Arts - Dance Pedagogy
Schüle Für Buhnentanz Pergel Ernst
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