ELNAZ MALEKAHMDI
Guest Realation
Berlin
Summary
Hands-on Guest service experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Bar and Restaurant Service
Hafiz Restaurant
06.2023 - 12.2023
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
Casino Dealer
MSC Cruises
01.2020 - 12.2022
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Casino dealer
Grand Pasha Hotel & Casino
05.2018 - 12.2019
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored players behavior, taking appropriate action against rule violations.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
Shop attendant
MSC Cruise
07.2017 - 01.2018
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
- Performed cash, card, and check transactions to complete customer purchases.
Real Estate Consultant
Turkey Realty
02.2016 - 03.2017
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
Casino dealer
Rocks Hotel & Casino
11.2012 - 07.2015
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Guest Service Representative
Golden Cage Bar and Restaurant
10.2011 - 10.2012
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled customer complaints to satisfy and retain guests.
Guest Service Representative
Tango to Budha Bar and Restaurant
02.2010 - 09.2011
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Education
Bachelor of Interior Architecture - Interior Design
Eastern Mediterranean University
Gazimağusa 09.2002 - 6 2006
Skills
Relationship building
Personal Information
- Date of Birth: 04/09/84
- Gender: Female
- Nationality: Iranian
Training
Scuba Diving Training
Kish Island, Iran
Casino Dealing Training
Kyrenia , North Cyprus
Desiredemployment - Occupationalfield
Resturant and Bar Service
Certification
B1 German Certificate
Timeline
B1 German Certificate
09-2024
Bar and Restaurant Service
Hafiz Restaurant
06.2023 - 12.2023
Casino Dealer
MSC Cruises
01.2020 - 12.2022
Casino dealer
Grand Pasha Hotel & Casino
05.2018 - 12.2019
Shop attendant
MSC Cruise
07.2017 - 01.2018
Real Estate Consultant
Turkey Realty
02.2016 - 03.2017
Casino dealer
Rocks Hotel & Casino
11.2012 - 07.2015
Guest Service Representative
Golden Cage Bar and Restaurant
10.2011 - 10.2012
Guest Service Representative
Tango to Budha Bar and Restaurant
02.2010 - 09.2011
Bachelor of Interior Architecture - Interior Design
Eastern Mediterranean University
09.2002 - 6 2006
Similar Profiles
Gunay AllahverdiyevaGunay Allahverdiyeva
Art Teacher at Hafiz Teaching CenterArt Teacher at Hafiz Teaching Center
RENJITH REMANANRENJITH REMANAN
MEP PROJECT ENGINEER at Hafiz Electromechanical contr.LLCMEP PROJECT ENGINEER at Hafiz Electromechanical contr.LLC
Namataka SalimaNamataka Salima
Senior Waiter at Hafiz Mustafa Cafe and SweetsSenior Waiter at Hafiz Mustafa Cafe and Sweets