ELNAZ MALEKAHMDI
Guest Realation
Berlin
Summary
Hands-on Guest service experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Bar and Restaurant Service
Hafiz Restaurant
06.2023 - 12.2023
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
Casino Dealer
MSC Cruises
01.2020 - 12.2022
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Casino dealer
Grand Pasha Hotel & Casino
05.2018 - 12.2019
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored players behavior, taking appropriate action against rule violations.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
Shop attendant
MSC Cruise
07.2017 - 01.2018
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
- Performed cash, card, and check transactions to complete customer purchases.
Real Estate Consultant
Turkey Realty
02.2016 - 03.2017
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
Casino dealer
Rocks Hotel & Casino
11.2012 - 07.2015
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Guest Service Representative
Golden Cage Bar and Restaurant
10.2011 - 10.2012
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled customer complaints to satisfy and retain guests.
Guest Service Representative
Tango to Budha Bar and Restaurant
02.2010 - 09.2011
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Education
Bachelor of Interior Architecture - Interior Design
Eastern Mediterranean University
Gazimağusa 09.2002 - 6 2006
Skills
Relationship building
Passion for customer satisfaction
Dynamic, friendly hostess
Food service background
Cash handling
Menu memorization
Table setting knowledge
Personal Information
- Date of Birth: 04/09/84
- Gender: Female
- Nationality: Iranian
Training
Scuba Diving Training
Kish Island, Iran
Casino Dealing Training
Kyrenia , North Cyprus
Desiredemployment - Occupationalfield
Resturant and Bar Service
Certification
B1 German Certificate
Timeline
B1 German Certificate
09-2024
Bar and Restaurant Service
Hafiz Restaurant
06.2023 - 12.2023
Casino Dealer
MSC Cruises
01.2020 - 12.2022
Casino dealer
Grand Pasha Hotel & Casino
05.2018 - 12.2019
Shop attendant
MSC Cruise
07.2017 - 01.2018
Real Estate Consultant
Turkey Realty
02.2016 - 03.2017
Casino dealer
Rocks Hotel & Casino
11.2012 - 07.2015
Guest Service Representative
Golden Cage Bar and Restaurant
10.2011 - 10.2012
Guest Service Representative
Tango to Budha Bar and Restaurant
02.2010 - 09.2011
Bachelor of Interior Architecture - Interior Design
Eastern Mediterranean University
09.2002 - 6 2006