- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Music
- Crafting and DIY Projects
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- Road Trips
- Adventure Travel
- Mindfulness Practices
- Enjoy hobbies that combine physical activity with outdoor exploration
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
- Volunteer Work
- Youth Development Programs
- psychology (plan to major in this for college )
Emani Francis
Newark
Summary
Reliable and personable worker with strong experience in customer service, food service, and childcare. Proven ability to stay calm and professional in high-pressure environments, especially when handling difficult or rude customers. Skilled in multitasking, communication, conflict resolution, making customers feel valued and heard, and maintaining professionalism under pressure. Known for a positive attitude, strong work ethic, and ability to adapt to any role or team. Brings energy, kindness, and real-world experience from fast-paced jobs—ready to bring that same excellence to any new opportunity. Eager to bring a strong work ethic, attention to detail, and people-first mindset to a professional setting
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
10.2024 - 04.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Took orders and collected payments.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted Customers Kindly and with respect no matter what
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Greeted customers at drive-thru and took food orders.
Babysitter
Mom
08.2021 - 01.2025
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created and implemented activities to promote language development.
- Provided support and guidance to children in conflict resolution.
Smoothie Barista
GreenBox Kitchen
06.2022 - 08.2022
- Explained product details to share ingredients, allergens or preparation methods.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Took customer orders and accurately processed in system.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Maintained, operated, set up and cleaned food preparation equipment.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Solved problems, finding possible causes, and taking action to correct.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared and served juices and blended drinks.
Education
Currently in High School -
Newark Charter Senior High School
Newark, DE05-2026
Skills
- Cash management
- Hospitality service expertise
- Performance improvement
- Workplace efficiency
- Drive-thru operations
- Product promotion
- Analytical problem-solving
- Supplies monitoring and restocking
- Team contributions
- Customer engagement
- Safe food handling
- Customer service expertise
- Positive company representation
- Attention to detail
- adaptability
- patience , empathy, understanding
- Multitasking and organization
- Teamwork and collaboration
- Task prioritization
- Willingness to learn
- Taking orders
- Basic math
- Cultural sensitivity
- Critical thinking
- Reliability
- Child safety management
- CPR certified
- Strong work ethic
- Emotional intelligence
- Calm demeanor
- Basic first aid
- Personable nature
- Social media digital marketing
- Emotional awareness
Certification
CPR Certified
Digital Media Marketing Certification
Interests
Timeline
Crew Member
McDonald's
10.2024 - 04.2025
Smoothie Barista
GreenBox Kitchen
06.2022 - 08.2022
Babysitter
Mom
08.2021 - 01.2025
Currently in High School -
Newark Charter Senior High School
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