Emanuel Radici
Hamburg
Summary
Motivated and highly organized individual with keen aptitude for managing operations and coordinating teams efficiently. Well-versed in planning and proficient in use of relevant software and tools. Committed to driving operational excellence and enhancing station performance through elevated team harmony and strategic management.
Overview
14
14
years of professional experience
Work History
Lufthansa Group Station Manager
Aviation Services Network GmbH
01.2024 - Current
- Station Manager for Austrian Airlines, Brussels Airlines, Lufthansa, Lufthansa City Airlines and SWISS
- Disciplinary management of employees
- Provider and process management
- Negotiating of contracts with service partners in cooperation with Lufthansa Group procurement
- Auditing of service partners
- Setting and monitoring of service level agreements
- Liaison with airport and government authorities
- Developing and optimizing customer processes
- Project Management
Senior Manager Operations
EW Discover GmbH
01.2023 - 12.2023
- Deputy Head of Operations Control Center
- Ensuring safe, stable and punctual flight operations
- Disciplinary management of employees
- Decide on all non-routine measures
Senior Manager Operations
EW Discover GmbH
07.2021 - 12.2023
- Station Manager Frankfurt
- Station management HUBs Frankfurt and Munich
- Disciplinary management of employees
- Provider and process management
- Negotiating of contracts with service partners in cooperation with Lufthansa Group procurement
- Auditing of service partners
- Setting and monitoring of service level agreements
- Liaison with airport and government authorities
- Facilitation responsible
- Developing and optimizing customer processes
Irregularity and Remote Business Process Management
SWISS INTL Air Lines
01.2019 - 03.2022
- Provider Management
- Oversight of Lufthansa Group remote business centers in Bangkok, Manila, Peterborough and Porto
- Management of outsourcing ticketing duties from stations
- Management of outsourcing routine tasks from HUBs
- Harmonization of remote business processes
- Quality Management
- Project management
- Member of Lufthansa Group irregularity passenger steering committee
- Liaison with foreign immigration authorities
- Establish and monitor service level agreements
Manager Operations
EW Discover GmbH
02.2021 - 06.2021
- Manager Operations Control Center
- Establishing operations control center
- Responsible for operations control, customer and crew control processes
- Setting training requirements in accordance with ICAO standards
- Trainer for operation control managers
- Flight operation assistant (FOA)
- Facilitation responsible
Customer Recovery Coordinator
Deutsche Lufthansa AG
03.2018 - 12.2018
- Worldwide customer recovery support
- Altéa Inventory support
- Communication interface
Trainer on Demand
Deutsche Lufthansa AG
11.2017 - 12.2018
- Developed standard and customized trainings
- Delivery of training sessions
Project Management Office
Deutsche Lufthansa AG
05.2017 - 12.2017
- Altéa Optimizer @ Lufthansa
- Development and implementation of customer recovery unit
- Developing, establishing and optimizing irregularity handling processes at Lufthansa Group level
- Project management
- Stakeholder communication and reporting
Aircraft Coordinator
Deutsche Lufthansa AG
07.2014 - 04.2017
- Turnaround steering of Lufthansa Group aircraft
- Delay clearance
- Ramp coordination
- Project participation
Service Professional
Deutsche Lufthansa AG
12.2010 - 06.2014
- Passenger services check-in and gate
- Ticketing
Education
Associates Degree of Science - Psychology
Drury University
01.2025
High School Diploma - undefined
West Plains High School
08.2009
Skills
- Operations management
- Team oversight
- Work planning
- Team development
- Project management
Training
- Flight Operations Officer - Lufthansa Aviation Training - May2021
- Trainer on Demand (TAQ1-4) - Lufthansa Group Campus - Mar2018
Languages
German
English
Timeline
Lufthansa Group Station Manager
Aviation Services Network GmbH
01.2024 - Current
Senior Manager Operations
EW Discover GmbH
01.2023 - 12.2023
Senior Manager Operations
EW Discover GmbH
07.2021 - 12.2023
Manager Operations
EW Discover GmbH
02.2021 - 06.2021
Irregularity and Remote Business Process Management
SWISS INTL Air Lines
01.2019 - 03.2022
Customer Recovery Coordinator
Deutsche Lufthansa AG
03.2018 - 12.2018
Trainer on Demand
Deutsche Lufthansa AG
11.2017 - 12.2018
Project Management Office
Deutsche Lufthansa AG
05.2017 - 12.2017
Aircraft Coordinator
Deutsche Lufthansa AG
07.2014 - 04.2017
Service Professional
Deutsche Lufthansa AG
12.2010 - 06.2014
High School Diploma - undefined
West Plains High School
Associates Degree of Science - Psychology
Drury University
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