Embla Eir Andradóttir
Köln
Summary
Experienced in operational management, team leadership, and delivering exceptional customer service. Skilled in strategic planning and problem-solving to improve store efficiency and overall performance. Proven track record in achieving sales targets and maintaining high standards in store presentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
66North Iceland
01.2023 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Coordinated promotional events that increased foot traffic and boosted store visibility in the community.
- Trained and supervised staff, fostering a positive team environment and enhancing employee engagement.
- Trained and mentored team members to enhance service quality and product knowledge.
- Analyzed sales trends to inform inventory management and merchandising strategies.
Reception
Golfklúbbur Reykjavíkur
04.2022 - Current
- Trained new staff on customer service protocols and company policies for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing customer accounts efficiently.
Customer Service
Harpa Music and Culture Hall
01.2022 - 01.2024
- Monitored visitor flow and ensured compliance with safety regulations during exhibitions.
- Processed ticket transactions efficiently using point-of-sale systems.
- Monitored premises to ensure safety and security of staff and visitors.
Shift Manager
Bakarameistarinn
01.2019 - 01.2022
- Part-time work with a school; general assistance work, head of staff, ordering supplies, shift arrangements, and product sales.
Reception
Effect Hair Salon
01.2018 - 2019
- Summer job; general duties, customer hair care, phones and customer reception
Education
Bachelor of Science - Business Psychology
CBS: Business School
Köln06-2028
Secondary School - Social Science
Kvennaskólinn í Reykjavík
Reykjavík, Iceland01.2023
Skills
- Staff training and development
- Sales trend analysis
- Team supervision
- Communication skills
- Patient reception management
- Inbound call reception
- Shift scheduling
- Problem resolution techniques
- Friendly and outgoing
Accomplishments
School Board - Festival Committee
Member of the Festival Committee at the Kvennaskólinn in Reykjavík. Event organisation with the help of sponsors we provided
Red Cross Iceland - Annual First Aid certification
Certification
- Red Cross Iceland - First aid course every six months and a “visiting friend” in nursing homes
- School Board - Hátíðarnefnd (e. Festival Committee) - Member of the Festival Committee at the Kvennaskólinn in Reykjavík, where events were organized with the help of sponsors which we provided
Language Skills
English
Advanced (C1)
German
Intermediate (B1)
Icelandic
Bilingual or Proficient (C2)
Timeline
Store Manager
66North Iceland
01.2023 - Current
Reception
Golfklúbbur Reykjavíkur
04.2022 - Current
Customer Service
Harpa Music and Culture Hall
01.2022 - 01.2024
Shift Manager
Bakarameistarinn
01.2019 - 01.2022
Reception
Effect Hair Salon
01.2018 - 2019
Bachelor of Science - Business Psychology
CBS: Business School
Secondary School - Social Science
Kvennaskólinn í Reykjavík
Interest and other things
- Traveling and exploring new cultures
- Meeting new people and networking
- Community events and volunteering
- Personal development and learning new skills
- Customer experience and retail innovation
- Team engagement and leadership
References
- Sara Margét Dougherty, General Manager, +354 862-0895, 66North Iceland, Iceland
- Dóra Eyland, Marketing and Customer Service Representative, +354 660-2784, Golfklúbbur Reykjavíkur, Iceland
- Þóra Björg Jónasdóttir, Project Manager, +354 663-0570, Harpa, Iceland