Emelie Miriam Mittereder
Klais
Summary
Hardworking and Talented Hospitality Agent and Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Seeking a full-time job as an Assistant Front office Manager, available from February 2025.
Overview
3
3
years of professional experience
Work History
Hospitality Agent /Team Leader
Schloss Elmau
08.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented training programs for new staff members, fostering professional growth and development within the team.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
Hospitality Desk Intern
Schloss Elmau
02.2024 - 08.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns
- Streamlined communication between departments, ensuring efficient service delivery to guests
- Provided guest relations, schedule development, data management, and payment processing
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
F&B, Front Office & Housekeeping training
Hotel de l’ Ours
04.2023 - 08.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
Waiter practical training
Swiss Hotel Management School
09.2022 - 01.2023
- Served as a waiter for Four Seasons Buffet Restaurant, serving around300 guests and for Caux Palace fine dining restaurant
- Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity
- Maintaining energy and enthusiasm in fast-paced environment
Kitchen practical training
Swiss Hotel Management School
09.2022 - 01.2023
- Practice good working manners of personal and food safety in the kitchen
- The ability to organize and maintain the cleanliness of the workplace
- Food preparations and cooking high class meals for students
Breakfast Hostess/Supervisor
Scandic Hotel
11.2021 - 08.2022
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing before check-out times
- Arranged an assortment of pastries, oatmeal, and cereals to satisfy diverse appetites and optimize guest experience
- Cooked and served made-to-order meatballs, sausages, oatmeal, scrambled eggs and pancakes buffet, alone for500 guests
- Coached and trained new employees and help to improve weak areas
Education
Bachelor of Arts - Hospitality Management
Swiss Hotel Management School
Caux, VD08.2024
Highschool Diploma - Child and Recreation Programe, Pedagogical work
Hagagymnasiet
Norrköping, OG06.2022
Skills
- Time management
- Initiative
- Computer skills
- Guest relations management
- Multitasking Abilities
- Customer oriented
- Adaptable
- Excellent Communicator
- Staff training and development
Languages
Swedish Native
English Fluent
German Fluent
Arabic Limited working proficiency
Turkish Limited working proficiency
French Limited working proficiency
Computer skills
- Oracle Hospitality Suite8
- Oprea PMS
- Microsoft office
Timeline
Hospitality Agent /Team Leader
Schloss Elmau
08.2024 - Current
Hospitality Desk Intern
Schloss Elmau
02.2024 - 08.2024
F&B, Front Office & Housekeeping training
Hotel de l’ Ours
04.2023 - 08.2023
Waiter practical training
Swiss Hotel Management School
09.2022 - 01.2023
Kitchen practical training
Swiss Hotel Management School
09.2022 - 01.2023
Breakfast Hostess/Supervisor
Scandic Hotel
11.2021 - 08.2022
Highschool Diploma - Child and Recreation Programe, Pedagogical work
Hagagymnasiet
Bachelor of Arts - Hospitality Management
Swiss Hotel Management School
Similar Profiles
Adam VaskoAdam Vasko
Head Chef at SPS Schloss ThalheimHead Chef at SPS Schloss Thalheim
GABRIELA FLOREAGABRIELA FLOREA
Dental Hygienist at Schloss, Klein & Patel - Manhattan Cosmetic DentisDental Hygienist at Schloss, Klein & Patel - Manhattan Cosmetic Dentis
Corey BarnhartCorey Barnhart
CDL Class A Truck Driver at Schloss TruckingCDL Class A Truck Driver at Schloss Trucking