Emilee Swain
Wilmington
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Capital Orthopaedics + Spine LLC
09.2022 - Current
- Posted and adjusted payments from insurance companies.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Office Manager
Henderson Behavioral Health
02.2022 - Current
- Coordinated daily office operations to enhance workflow efficiency and employee productivity.
- Assisted in budget tracking by monitoring expenses and identifying cost-saving opportunities.
- Facilitated communication between departments to streamline processes and enhance collaboration.
- Prepared reports and documentation for management to support decision-making processes.
- Conducted regular audits of office procedures to identify areas for improvement.
- Established office policies and procedures to enhance operational efficiency.
Patient Care Technician
Cleveland Clinic Florida
07.2020 - 02.2022
- Assisted patients with daily living activities, promoting independence and comfort in care.
- Managed medical equipment, ensuring proper functionality and availability for patient use.
- Documented clinical observations and interventions in electronic health records for continuity of care.
- Engaged in continuous training and education to enhance skills and knowledge in patient care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FLHigh School Diploma -
SLW Centennial High School
Port St Lucie, FLSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- HIPAA compliance
- Multitasking and organization
- Organizational skills
Timeline
Billing Specialist
Capital Orthopaedics + Spine LLC
09.2022 - Current
Office Manager
Henderson Behavioral Health
02.2022 - Current
Patient Care Technician
Cleveland Clinic Florida
07.2020 - 02.2022
Associate of Science - Nursing
Keiser University
High School Diploma -
SLW Centennial High School