Emily Barlow
Newark
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and expert problem-solving. Achieved significant improvements in client satisfaction and financial recovery rates. Skilled in content marketing and client relationship building, demonstrating exceptional listening skills and analytical thinking.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WSFS Bank
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Credit Assistance Specialist
Bank of America
05.2023 - 08.2024
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
Social Media Coordinator/Front Desk Receptionist
Harmony Spa
05.2022 - 08.2023
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Cashier/Makeup Artist
Sephora
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Conducted consultations to understand client's desired look.
Customer Service Manager/Cashier
Walmart
06.2018 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Aesthetician
Academy of Massage And Bodywork
New Castle. DE06-2022
Cosmetology License - Cosmetology
Paul M. Hodgson VoTech
Glasgow, DE06-2021
Skills
- Customer service
- Expert problem solving
- Content marketing
- Listening skills
- Makeup application
- Analytical thinking
- Client relationship building
- Creative makeup application
Timeline
Customer Service Representative
WSFS Bank
10.2024 - Current
Credit Assistance Specialist
Bank of America
05.2023 - 08.2024
Social Media Coordinator/Front Desk Receptionist
Harmony Spa
05.2022 - 08.2023
Cashier/Makeup Artist
Sephora
08.2021 - 05.2022
Customer Service Manager/Cashier
Walmart
06.2018 - 08.2020
Aesthetician
Academy of Massage And Bodywork
Cosmetology License - Cosmetology
Paul M. Hodgson VoTech
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