EMILY KATJA SOPHIE GÖTHLING
Customer Service Professional | Aspiring Cabin Crew
Görlitz
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
6
6
years of professional experience
4
4
Languages
Work History
WAITRESS
Eiscafe La Gondola
06.2020 - 08.2020
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
CALL CENTER EMPLOYEE
CCIG Group
12.2023 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
MAIN WAITRESS
Horschel Restaurant
09.2018 - 06.2022
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Hotel Gut Am See
08.2024 - 09.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
HIGH SCHOOL DIPLOMA -
Zespół Szkół Ponadpodstawowych w Zgorzelcu
Skills
Greeting guests
Team collaboration
Time management
Table setting
Strong multitasking
Decision-making
Menu memorization
Payment processing
Wine service
Personal Information
- Date of Birth: 06/14/03
- Nationality: German
- Driving License: B
Timeline
Waitress
Hotel Gut Am See
08.2024 - 09.2024
CALL CENTER EMPLOYEE
CCIG Group
12.2023 - 08.2024
WAITRESS
Eiscafe La Gondola
06.2020 - 08.2020
MAIN WAITRESS
Horschel Restaurant
09.2018 - 06.2022
HIGH SCHOOL DIPLOMA -
Zespół Szkół Ponadpodstawowych w Zgorzelcu
Similar Profiles
Lovenish SharmaLovenish Sharma
Manager at Eiscafe PinocchioManager at Eiscafe Pinocchio
Emma Gwendolyn LawallEmma Gwendolyn Lawall
Mini-Jobber as a Waiter in a Café at Sylter EiscafeMini-Jobber as a Waiter in a Café at Sylter Eiscafe
Tane SadlerTane Sadler
Dishwasher at Banff GondolaDishwasher at Banff Gondola