Emily Rowe

• Led own projects and teams, with full responsibility for two new ideas/projects developed based on comprehensive stakeholder feedback analysis.
• Managed cross-functional collaboration with design, development, and business teams to align project goals with company strategy.
• Organized and conducted user testing and feedback loops, iterating based on insights to enhance product-market fit.
• Successfully delivered innovative solutions, improving user experience and driving business impact.
• Optimized user flows by mapping customer journeys and identifying areas of friction within the digital experience.
• Strengthened customer loyalty by using data-driven insights to create personalized experiences that met individual user needs.
• Collaborated closely with Designers, Project managers, Product and Developers.
• Tested websites at different design and production stages to assess conformance with designs.

• Lead customer communication with a strong focus on KPI compliance in logistics
• Manage end-to-end insurance processes, from request handling to customer coordination and order execution
• Optimize communication workflows, designing and implementing improved processes for a seamless customer experience
• Facilitate cross-team collaboration between logistics and customer care to enhance operational efficiency
• Support key logistics functions, including registration, transport, and insurance, ensuring smooth day-to-day operations
• Develop smart response templates to streamline customer interactions and enhance service consistency

Technical support and expertise in the sports car and electric mobility segments

• Online technical support for BMW car virtual services
• Online chat support for Porsche car configurator
• Assistance for operations and team management in the context of operational projects
• Live chat support in German and English
• Project work on customer data maintenance for a digital online platform

• Thesis on target market analysis for photovoltaic energy in Latin America, with a comparative location analysis between Germany and Panama
• Conducted in-depth research on the photovoltaic market trends, challenges, and opportunities in Latin America
• Analyzed the economic and regulatory landscape for solar energy in Germany and Panama
• Developed strategic insights for market entry and expansion in the Latin American photovoltaic sector
• Provided recommendations based on data-driven findings to support sustainable energy initiatives in both regions

• Handling customer inquiries and providing clear, efficient solutions
• Advisory services and internal referrals to appropriate departments
• Represented the company in complaint discussions, ensuring positive resolution
• Worked with the internal dealer management system, ensuring data quality and accuracy

• Assistance in planning and implementation of photovoltaic systems
• Supported project teams in designing and executing solar energy solutions
• Coordinated project timelines and ensured smooth execution of photovoltaic installations
• Assisted with supplier management and procurement of materials for installation

• Internship in the energy sector (solar energy) in Panama
• Supported project workflows and collaborated on country-specific knowledge exchange projects
• Gained hands-on experience in solar energy solutions and their implementation in Panama

• Customer support (communication with international clients, handling national and international correspondence)
• Managed administrative tasks and ensured smooth internal processes
• Maintained high standards of client relations and responsiveness across various markets
• Supported human resources efforts by conducting bilingual interviews and assisting with employee onboarding processes in both languages.