Emma Ainsworth
Nuremberg,TH
Summary
Motivated and highly professional individual with experience working in many different professional environments. Skilled in problem solving and patron/coworker interaction. Seeking to increase experience level in a new setting with different types of people. Proficient in Microsoft Word, Excel, and Presentation. Master in multitasking. Experienced in money-handling and customer service.
Overview
6
6
years of professional experience
Work History
Operations Manager Assistant
French Consulting
08.2023 - Current
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Site-Lead
French Consulting, LLC
02.2022 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Oversaw daily site operations to ensure work was completed accurately and efficiently.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Increased employee retention by developing comprehensive training programs for new hires.
- Developed effective communication channels between onsite teams and offsite management staff.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Trained new team members on site policies and procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Mayor
Fort Gordon Family Homes
12.2020 - 07.2021
- Interacted with the Community, Organized community activities, Contacted residents concerning issues, Attending meetings with the garrison command team, Reported unhandled issues to the proper representatives, Received an Army Achievement Medal
Receptionist
Comfort Suites Riverwatch
08.2020 - 12.2020
- Interacted with guests, Managed room cleaning schedule, Kept all documentation organized, Worked with other employees on projects, Offered solutions to current issues
Waitress
Leo's Coney Island
05.2019 - 03.2020
- Served customer, Handled money, Multitasked, Worked with other employees to care for customers
Caregiver
Assurance Care Inc.
05.2018 - 03.2019
- Administered medicine, Managed time without supervision, Took patient's vitals, Managed patient's mealtime and schedule, Scheduled appointments for patient, Took charge in solving relevant issues, Developed care plans for patient
Volunteer
The Fourmidable Group
- Filed documentation, Answered phones
Education
Master of Science - Healthcare Administration
University of Maryland Global Campus
Largo, Maryland 04.2025
Bachelor of Science - Health Services Management
University of Maryland Global Campus
Largo, Maryland04.2023
High school diploma -
Lutheran High School Westland
Westland, Michigan06.2018
Skills
- Telephone Etiquette
- Community Engagement
- Recordkeeping
- Operations Support
- Data Entry
- Clerical Support
- Computer Skills
- Attention to Detail
- Deadline Adherence
- Positive Attitude
- Teamwork and Collaboration
- Documentation and Reporting
References
References available upon request.
Timeline
Operations Manager Assistant
French Consulting
08.2023 - Current
Site-Lead
French Consulting, LLC
02.2022 - Current
Mayor
Fort Gordon Family Homes
12.2020 - 07.2021
Receptionist
Comfort Suites Riverwatch
08.2020 - 12.2020
Waitress
Leo's Coney Island
05.2019 - 03.2020
Caregiver
Assurance Care Inc.
05.2018 - 03.2019
Volunteer
The Fourmidable Group
Master of Science - Healthcare Administration
University of Maryland Global Campus
Bachelor of Science - Health Services Management
University of Maryland Global Campus
High school diploma -
Lutheran High School Westland
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