Emma Marr
Rome
Summary
Experienced in providing exceptional front desk services, I am a reliable professional with a strong focus on organization and a polished customer service style. I excel at assisting guests with check-in, check-out, and billing services. My priority is promptly addressing all customer questions and concerns to ensure a positive guest experience and encourage repeat business.
Overview
12
12
years of professional experience
Work History
Fundraising Admin Temp
Dublin Simon Community
11.2023 - 01.2024
- Managed post donations from opening, processing, batching and information management
- Conducted and documented post-campaign analysis with recommendations to further donor engagement and increase donations
- Assisted in data management on Salesforce
- Oversaw administrative tasks for the IG team and donors
- Trained in Salesforce, Campaign Monitor, Precoro, Azure, and iDonate
- Created positive relationships with donors to maximize donor care and potential income
Receptionist
Glendalough International Youth Hostel
07.2022 - 11.2023
- Checked-in guests using Cloudbeds software
- Daily management of a team of 10+ volunteers; delegating tasks, managing cleaning schedule
- Troubleshooting reservation issues via our various 3rd party booking platforms
- Acted as point-of-contact for visiting groups and managing all their needs and issues
- Completed daily financial balance reports; ensuring all systems and reports are correct
Recreational Therapy Assistant/Visit Coordinator
Chelsey Park
12.2020 - 05.2022
- Facilitated virtual visits with residents and their loved ones, using various tech equipment
- Deescalated situations between residents to ensure the safety of everyone involved
- Scheduled and coordinated the in-person visiting program between residents and their loved ones
- Dealt with complaints and issues from caregivers and loved ones
- Troubleshooted technological issues to facilitate virtual visits in a timely manner
- Conducted daily visits with residents, engaging in activities that suited their individual emotional and mental needs
- Created and implemented enriching activities for individuals and groups with varying capabilities
Community Management
Creative Works
12.2018 - 02.2020
- Completed all daily administration tasks for entire building
- Acted as sole support to Head of Communications and Operations, including diary management
- Engaged in daily community management of all internal and external clients
- Maintained OfficeRND system for building and clients, including creating invoices and petty cash
- Liaised between senior stakeholders and CEO; meeting on a weekly basis
- Managed a busy office/building of 130+ clients, acting as sole support and communications for all
- Maintained all systems and created various reports for directors
- Planned in-house events, including various social, networking, and wellness events
- Communicated with public by all forms of communication regarding the building and services
- Fostered trusting mutually beneficial relationships with all clients, directly resulting in high client retention rate
Program Director Assistant/Administration
Radio Western
08.2017 - 07.2018
- Co-ordinated and produced live music events
- Ensured a welcoming environment for visiting musicians and guests
- Managed, organized, and maintained the expansive vinyl library collection
- Assisted in live-studio recording tasks, including post-production in Pro Tools
- Developed programming schedules for 24/7 radio slots
- Wrote, produced, and edited broadcasted adds
- Wrote copy for promotional purposes
Receptionist/Administrator
London Children's Museum
08.2017 - 07.2018
- Produced all main sales for the museum including rentals, memberships and events
- Handled all administrative tasks with ease and enthusiasm
- Proactively handled all issues and problems to the fullest extent
- Processed registrations and requests to completion from the public and businesses
- Created a warm, professional environment for all visiting guests
- Served as central point of contact for all outside vendors needing to gain access to the building
Content Producer
LondonFuse
01.2016 - 07.2018
- Co-ordinated and produced live music events
- Completed office and administrative tasks for busy creative office
- Maintained and developed all social media channels
- Produced, wrote, and edited engaging online content
- Edited photos and created promotional material
- Conducted extensive research, using a high attention to detail for accuracy of content
Visual Merchandiser Lead
Old Navy
06.2012 - 08.2017
- Multitasked daily responsibilities
- Supervised all visual merchandising operations
- Thorough communication with store leaders
- Met daily sales goals through sales strategies
Education
Business Marketing Diploma - undefined
Fanshawe College
London, Ontario01.2018
Business Marketing - Semester Abroad
ESC Amiens
01.2016
Skills
- 10 years of combined customer support roles
- Passion for client care through positive communication, resourcefulness, and empathy
- Exemplary communication skills, both written and verbal
- Able to multi-task and stay organized under-pressure
- Excellent interpersonal skills; able to easily liaise between clients, team members and externals
- Organized and able to prioritize duties and quickly time manage for desired outcomes
Timeline
Fundraising Admin Temp
Dublin Simon Community
11.2023 - 01.2024
Receptionist
Glendalough International Youth Hostel
07.2022 - 11.2023
Recreational Therapy Assistant/Visit Coordinator
Chelsey Park
12.2020 - 05.2022
Community Management
Creative Works
12.2018 - 02.2020
Program Director Assistant/Administration
Radio Western
08.2017 - 07.2018
Receptionist/Administrator
London Children's Museum
08.2017 - 07.2018
Content Producer
LondonFuse
01.2016 - 07.2018
Visual Merchandiser Lead
Old Navy
06.2012 - 08.2017
Business Marketing Diploma - undefined
Fanshawe College
Business Marketing - Semester Abroad
ESC Amiens
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