Summary
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

EMMANUEL QUAINOO

Berlin

Summary

Versatile employee with intermediate knowledge in Hospitality Industry and progressive experience in the hotel industry with good expertise in front desk operations. Personable, collaborative and responsible team player who seeks the best. With further knowledge in business studies, it will deem much excitement and leverage to put into practice what is acquired. A change for me is a good challenge to learn and be diverse. During my months of employment I have been reviewed with positive remarks on job sites which makes me proud and want to give my best.

Work History

Front Desk Receptionist

Precise Hotels
10.2023 - 10.2024
  • Collected room deposits, fees, and payments using Opera Pms
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Night Auditor

Urban Loft
12.2022 - 06.2023
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.
  • EOD operations and know- how with Opera Cloud.

Night Audit

Moxy Berlin Airport
09.2022 - 12.2022
  • Worked with Opera System
  • Guest Check in / departure and check-out using Opera Reservations.
  • Familiar with Guest Experience (GXP) and Guest Planning Screen.
  • Red Eye reservations
  • Night operations (Security and Alarm System) Micros
  • Documented wake-up requests and set up automatic calls in the system.
  • One of the only first two employees with good and great remarks on Moxy Berlin Airport online porter.
  • Running the night Audit and closing cashiers.
  • Preparing House Keeping and breakfast list
  • Versatile employee with intermediate knowledge in Hospitality Industry and progressive experience in the hotel industry with good expertise in front desk operations.
  • Personable, collaborative and responsible team player who seeks the best.
  • With further knowledge in business studies, it will deem much excitement and leverage to put into practice what is acquired.
  • A change for me is a good challenge to learn and be diverse.
  • During my months of employment I have been reviewed with positive remarks on job sites which makes me proud and want to give my best.

Night Audit Clerk

Premier Inn Hotel
05.2022 - 09.2022
  • Bart System Operations
  • Extensive knowledge about Micros System
  • Crosschecked audit files with associated documentation to ensure appropriate levels of supporting evidence.
  • Accurately prepared accounting data analysis from client records against assignment deadlines.
  • Took payments using card readers and POS machines.
  • Supported reservation management by recording room vacancies.
  • Kept front desk area organized and clear of clutter.
  • End of Day and End of European Business Day.
  • Bartending support.

Waste Disposal Operative

ALBA
12.2021 - 01.2022
  • Ensured waste collection services were carried out following the Standards Operating Procedures by closely monitoring operations through.
  • Dealt with community complaints regarding waste disposal, fly-tipping and other concerns both over the phone and in person.
  • Enforced standards of work and reporting deadlines.

Chinese Translator

CSC SALO International
05.2019 - 01.2020
  • Provided simultaneous translation services at high-profile meetings and events.
  • Worked with sensitivity across emotive translation topics and circumstances.
  • Adapted existing translations to meet style guidelines.
  • Monitored translation quality of contractors and external providers.
  • Sourcing Chinese -Ghana market.
  • FOB, Freights, Way-Bill and CMB.

B2B Sales

Alibaba Group of Companies
01.2015 - 01.2016
  • Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
  • Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
  • Researched new products, market trends and technology to stay abreast with latest updates.
  • Used social media platforms to reach out to prospective clients and cultivate strong ties.

Education

Certificate - Data Analytics

Open Labs (NIIT Ghana )
Accra
06-2025

No Degree - Opera PMS And OXI - Mobile Guest Services - Cashier Duty - Mobile Check in - Marriot Bonvoy Loyalty.

Marriot Hotels
10.2022

Zertifikat - Sprechen - Grammatik - Kommunikation

Transmitter
08.2021

Zertifikat - Deutsche Sprache

SpraChart
04.2021

Zertifikat - Deutsc he Sp ra c he

Die Neue Schule
02.2021

Master of Economics - Interna tiona l Business Tra de

Zhejiang University of Finance And Economics
China Hangzhou Zhejiang
06.2017

Chinese Language Certificate - Chinese Language (中文）- Chinese Culture (中国文化）- Chinese Business Concept And Culture (中国善 业）

Rizhao Polytechnic College
06.2015 - 06.2017

Bachelor of Arts - Religious Arts

Tabernacle College
10.2014

Skills

  • Collecting and analyzing of data / data interpretation
  • Night auditing
  • Night and safe deposit procedures
  • Microsoft Word / Excel / Power BI
  • Adobe
  • Pages
  • Online store developing (Shopify)
  • Music

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
German
Intermediate (B1)
French
Elementary (A2)

Timeline

Front Desk Receptionist

Precise Hotels
10.2023 - 10.2024

Front Desk Night Auditor

Urban Loft
12.2022 - 06.2023

Night Audit

Moxy Berlin Airport
09.2022 - 12.2022

Night Audit Clerk

Premier Inn Hotel
05.2022 - 09.2022

Waste Disposal Operative

ALBA
12.2021 - 01.2022

Chinese Translator

CSC SALO International
05.2019 - 01.2020

Chinese Language Certificate - Chinese Language (中文）- Chinese Culture (中国文化）- Chinese Business Concept And Culture (中国善 业）

Rizhao Polytechnic College
06.2015 - 06.2017

B2B Sales

Alibaba Group of Companies
01.2015 - 01.2016

Certificate - Data Analytics

Open Labs (NIIT Ghana )

No Degree - Opera PMS And OXI - Mobile Guest Services - Cashier Duty - Mobile Check in - Marriot Bonvoy Loyalty.

Marriot Hotels

Zertifikat - Sprechen - Grammatik - Kommunikation

Transmitter

Zertifikat - Deutsche Sprache

SpraChart

Zertifikat - Deutsc he Sp ra c he

Die Neue Schule

Master of Economics - Interna tiona l Business Tra de

Zhejiang University of Finance And Economics

Bachelor of Arts - Religious Arts

Tabernacle College
EMMANUEL QUAINOO