Traveling
Eniko Borbala Szanyi
Costumer Service Specialist
Ramstein-Miesenbach
Summary
Adept Customer Service Specialist with a proven track record at 86 FSS United Air Force, enhancing customer satisfaction and retention through exceptional problem-solving and communication skills. Skilled in complaint resolution and customer relationship management, I have significantly contributed to team success by training staff and implementing effective customer service strategies.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Knowledgeable and dedicated customer service professional with extensive experience in hospitality. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
6
6
Languages
Work History
Customer Service Specialist
86 FSS United Air Force
Ramstein-Miesenbach
04.2010 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Hotel Front Desk Clerk
Hotel Avalon
Landstuhl
07.2009 - 03.2010
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Collected room deposits, fees, and payments.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Restaurant Supervisor
Crazy Bull Grill and Restaurant
Vicenza
01.2000 - 10.2005
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Enhanced team performance with regular evaluations and constructive feedback.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Maintained accurate records of sales, labor and other costs.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Increased revenue by promoting restaurant through social media and local events.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Developed loyalty program that encouraged repeat business and increased customer base.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Planned and executed promotions and special events in close collaboration with management.
Education
Licensed - Licensed Aesthetician And Podologist
Der Weg Zur Natur Kozmetik Und Ausbildunginstitut
Kaiserslautern, Germany 05.2001 -
Bachelor of Science - Public Relations Assistent
Atalanta Oktatasi Kozpont
Budapest 1083 Jazminutca 10 05.2001 -
Skills
Customer service
Good communication skills
Customer relations
Conflict mediation
Problem resolution
Decision-making
Time management
Sales expertise
Certification
Aesthetician
Interests
Creativ arts mostly photography
Cooking and gardening
Mental health and lifestyle
Photography
I believe there is beauty everywhere, capturing love and joy through pictures the beauty of life is something im passionate about. I don't like posed pictures i love street photography where everything is pure .Emotions,colors unfortunately most people use Ai and a lot of editing which makes it unrealistic in my eyes even so it is beautiful and that is an art as well.
Timeline
Aesthetician
12-2017
Customer Service Specialist
86 FSS United Air Force
04.2010 - Current
Hotel Front Desk Clerk
Hotel Avalon
07.2009 - 03.2010
Licensed - Licensed Aesthetician And Podologist
Der Weg Zur Natur Kozmetik Und Ausbildunginstitut
05.2001 -
Bachelor of Science - Public Relations Assistent
Atalanta Oktatasi Kozpont
05.2001 -
Restaurant Supervisor
Crazy Bull Grill and Restaurant
01.2000 - 10.2005
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