Enite Patrick Omereshone
Garbsen
Summary
IT SUPPORT SPECIALIST
Experienced and skilled IT support specialist with exceptional technical solutions in a challenging and fast paced environment. Proficient in diagnosing and resolving complex hardware and software issues while providing customer support. Deep knowledge of IT infrastructure, network configurations and troubleshooting procedures. Ability to translate technicalities to user-friendly langue excellently. A reliable team player dedicated to resolving issues, ensuring smooth operations with optimal user-experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Desktop Rollout Engineer
No Limit-IT Gmbh
08.2022 - 06.2023
- Configuration and setup of desktop computers, workstations, laptops and associated peripherals according to predefined standard and configuration.
- Install, configure and update operating system( Windows, MacOS) according to organizational requirement.
- Use of imaging tools like Microsoft Deployment Toolkit to create and deploy and deploy standardized system images for uniformity across deployed systems.
- Troubleshoot and resolve hardware and software issues during the rollout process to ensure fully functional systems, free of errors.
- Migration of user data, profiles, documents and application settings from old systems to new systems ensuring data integrity.
- User profile configuration and permissions ensuring users have necessary access to their new desktop.
Application System Administrator
Etkon Gmbh/Straumann Group
06.2022 - 08.2022
- Deploy install and configure application software on client machines ensuring compatibility.
- Maintaining applications by applying patches, updates and service packs.
- Continuous monitoring of application performance and resource utilization as well as identifying and resolving performance bottlenecks (Final surfacer,Notepad++,File Explorer).
- Analyze application logs and errors to diagnose and resolve issues promptly.
- Create and maintain documentation for common problems.
- Ensuring data consistency by configuring, integrating and maintaining the integration between the application and other databases. Maintain scripts and automation tools to streamline repetitive tasks such as data imports, user provisioning and reporting.
- Provide advance support to end-users. Administer user account, access privileges and permissions within the application.
- Ensuring optimal performance of the application by collaborating with crossfunctional teams which includes developers, network administrators, database administrators etc.
IT Support Engineer(Datacenter)
Wipro/Procurri
10.2020 - 09.2021
- Install, configure and maintain server hardware, rack-mounted servers and storage devices. Configure and manage network devices such as routers, switches, and firewalls to ensure connectivity and data transmission within the datacenter.
- Implement and maintain structured cable systems to ensure efficient connectivity and to minimize cable related problems.
- Configure and manage virtualization platforms(eg VMware, Hyper-V).
- Monitor power usage. Monitor and maintain cooling units(HVAC; CRAC Units) to prevent over heating.
- Provide remote support to offsite teams or vendors for maintenance tasks.
- Manage firmware and software updates for servers and network equipment.
- Maintain accurate documentation of datacenter configurations, network diagram and standard operating procedures.
IT Field Engineer
WIPRO/Upfield Gmbh & Co.OHG
10.2018 - 07.2020
- Provide end user support, resolving technical issues through various channels such as emails, phones, or in person.
- Diagnose and resolve hardware and software issues. Resolving operating system problems, application errors and hardware malfunction. Install, configure and update operating systems, software applications and enduser device drivers.
- Operating system(Windows) roll-out support | 0365 Migration | AD Migration.
- Asset and Client management with SCCM | Permissions and group policies with Active Directory.
- Administration of wired and wireless Network LAN and WAN. Configuration and management of Network printers for users access.
- Configuration and maintenance of email clients. Microsoft Outlook and Exchange server support.
- Incident management with ticketing system using Service now, Jira.
- Collaboration with cross sectional teams such Devops team, Marketing team and Vendors for hardware repairs, warranty claims and software licensing.
Education
Bachelor of Science - Geography And Meteorology
Enugu University of Science And Technology
Enugu,Nigeria05.2011
Master of Science - Geodesy And Geoinformatik
Leibniz University Hannover
Hannover, Germany09.2022
System Administration And Infrastructural Services
Google Cloud Training Institute
IBM IT Support
Google Cloud Training Institute
Skills
- Good communication
- Fast Learning and Critical Thinking
- Hardware Knowledge(CPÜ, RAM, Motherboard etc) and Software Applications(Microsoft office, Google workspace,Citrix)
- Operating System Proficiency (Windows,MacOs,Android IOS)
- Networking(DNS,DHCP,VPNs,Firewalls)
- Active Directory with Group Policies
- Virtualization (Hyper-V,VMware)
- Ticketing Systems (ServiceNow, Jira, CAMDB)
- Email Client Management( Outlook,Gmail, Microsoft Exchange Server)
- Windows Servers Backup and Recovery,
- Ghost imaging, Imaging Data Migration
- Mobile Device and Application Management (SCCM and Autopilot)
Certification
- Introduction to Project Management
- Introduction to Service Management ITIL4
- Desktop IT Support (1st and 2nd Level Real Time Troubleshooting)
- Microsoft Exchange 2019
- Advance Desktop IT Support( Active Directory with Group Policy Labs)
- Wireshark Network Protocol Analyzer
- Microsoft SCCM Endpoint Configuration Manager
Hobbies
- Reading
- Gaming
- Web surfing
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Refferences
Andrea Volkers,
andrea.voelkers@nolimit-it.de,
(040) 87 87 86 - 55.
Susen Knobloch,
susen.knobloch@etkon-dental.com,
+49 341 350354-242
+49 152 52378610.
Debola Adepegba
debola.adepegba@workset.eu
+44 7949448722
Timeline
IT Desktop Rollout Engineer
No Limit-IT Gmbh
08.2022 - 06.2023
Application System Administrator
Etkon Gmbh/Straumann Group
06.2022 - 08.2022
IT Support Engineer(Datacenter)
Wipro/Procurri
10.2020 - 09.2021
IT Field Engineer
WIPRO/Upfield Gmbh & Co.OHG
10.2018 - 07.2020
Bachelor of Science - Geography And Meteorology
Enugu University of Science And Technology
Master of Science - Geodesy And Geoinformatik
Leibniz University Hannover
System Administration And Infrastructural Services
Google Cloud Training Institute
IBM IT Support
Google Cloud Training Institute
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