Results-driven professional specialising in prospecting and lead generation with a proven track record in achieving targets independently. Expertise in high-volume call handling, customer relationship management, and conflict resolution, ensuring compliance and accountability in processes. Skilled in data analysis and performance monitoring, consistently meeting KPIs under pressure while maintaining attention to detail. Focused on building lasting customer relationships through empathy and rapport, contributing to organisational success.
References available upon request.
LinkedIn: https://www.linkedin.com/in/rico-yoganandan-4034671b1