Enrico Yoganandan
Cheltenham,Gloucestershire
Summary
Results-driven professional specialising in prospecting and lead generation with a proven track record in achieving targets independently. Expertise in high-volume call handling, customer relationship management, and conflict resolution, ensuring compliance and accountability in processes. Skilled in data analysis and performance monitoring, consistently meeting KPIs under pressure while maintaining attention to detail. Focused on building lasting customer relationships through empathy and rapport, contributing to organisational success.
Overview
7
7
years of professional experience
Work history
Field Sales Executive
CharityLink
Cheltenham
07.2025 - 08.2025
- Generated new customers through face-to-face prospecting, consistently engaging 50–100+ households daily.
- Delivered clear, persuasive pitches tailored to customer needs, building rapport quickly with diverse audiences.
- Handled objections and rejection daily, maintaining resilience and a positive attitude under pressure.
- Met and exceeded weekly KPIs, including sign-ups, revenue targets, and conversion rates.
- Managed the full sales cycle from initial contact to closing, ensuring accurate documentation and smooth onboarding.
- Developed strong time management and self-discipline, working independently in fast-paced environments.
- Represented the brand professionally, maintaining high standards of customer service and compliance.
Insurance Claims Handler
Ageas Insurance Ltd
Gloucester, Gloucestershire
11.2023 - 05.2025
- Managed a high volume of inbound and outbound customer calls, ensuring clear communication and efficient resolution of claims.
- Built rapport with customers in stressful situations, showing empathy while guiding them through complex processes.
- Negotiated outcomes with third parties and service providers, balancing customer satisfaction with company policy.
- Consistently met KPIs on call handling, resolution times, and customer satisfaction scores.
- Documented claims accurately and maintained compliance with industry regulations.
- Worked collaboratively with internal teams (underwriters, repair networks, legal) to progress cases quickly and effectively.
Assistant Accountant
Crowe UK
Cheltenham, Gloustershire
01.2023 - 07.2023
- Managed daily financial operations, including reconciliations, invoices, and reporting, ensuring accuracy under tight deadlines.
- Supported budgeting and forecasting processes, analysing data to provide clear insights for decision-making.
- Collaborated with colleagues and external stakeholders to resolve discrepancies and maintain strong working relationships.
- Monitored KPIs and financial metrics, developing attention to detail and accountability for results.
- Balanced multiple priorities in a fast-paced environment, delivering consistently within strict timeframes.
- Maintained compliance with financial policies and controls, showing discipline and reliability.
Customer Assistant
Sainsbury's Local
London, Southfields
10.2020 - 11.2022
- Maintaining stock levels to prevent shortages and predicting customer demands
- Maintaining a high-level standard of customer service
- Updating and maintaining seasonal advertising
- Consistently working under pressure
- Aided in the profitability of the company by upselling product.
Team Leader
TCS Recruitment
London, Surbiton
04.2018 - 05.2022
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Waiter
Patara Fine Dining Restaurant
London, Wimbledon
10.2019 - 02.2020
- Professionally maintaining a clean and safe environment for consumers - Working close to the leadership team; rota planning and stocks management
- Front/Back of House Staff
- Maintained safe food handling standards at all times.
- Anticipated and addressed guests' service needs.
- Stocked and maintained silverware, linens and condiments.
Education
BSc (Hons) - Business Economics
Kingston University
Skills
- Prospecting & Lead Generation
- Objection Handling & Negotiation
- Persuasive Communication
- Resilience & Persistence
- Independent Target Achievement
- High-Volume Call Handling (Inbound & Outbound)
- Customer Relationship Management
- Empathy & Rapport Building
- Conflict Resolution & Negotiation
- KPI & SLA Performance
- Attention to Detail & Accuracy (CRM, reporting, pipeline tracking)
- Data Analysis & Performance Monitoring
- Working Under Pressure & Meeting Deadlines
- Process Compliance & Accountability
- Cross-Functional Collaboration
References
References available upon request.
LinkedIn: https://www.linkedin.com/in/rico-yoganandan-4034671b1
Additional Information
- National Citizenship Service | 2016
- Duke of Edinburgh Bronze Award | 2015
Affiliations
- Gym
- Gaming
- Reading
Timeline
Field Sales Executive
CharityLink
07.2025 - 08.2025
Insurance Claims Handler
Ageas Insurance Ltd
11.2023 - 05.2025
Assistant Accountant
Crowe UK
01.2023 - 07.2023
Customer Assistant
Sainsbury's Local
10.2020 - 11.2022
Waiter
Patara Fine Dining Restaurant
10.2019 - 02.2020
Team Leader
TCS Recruitment
04.2018 - 05.2022
BSc (Hons) - Business Economics
Kingston University