Ergi Xhaja
Operations Manager
Essen
Summary
Dynamic Operations Manager with a proven track record at AUTO1 Group, enhancing efficiency through expert process management and team leadership. Skilled in Python, and effective communication, excelling in driving projects to completion with meticulous attention to detail and a keen eye on optimizing productivity.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
AUTO1 Group
Tirana
12.2022 - 05.2024
- Manage and optimize business processes to improve efficiency, productivity, and quality.
- Verify and reconcile invoices, ensuring accurate pricing, billing information, and car details.
- Create and deliver invoices promptly, contributing to improved cash flow and client satisfaction.
- Address a variety of claims, including vehicle defects and post-purchase concerns, ensuring timely resolution and customer satisfaction.
- Collaborate with the business development team to produce detailed reports and analyses.
- Supervise and support staff across multiple EU locations, fostering team cohesion and alignment with business goals.
Tour Guide
Choose Balkans
05.2019 - 10.2021
- Led hiking and cultural tours across Albania, Kosovo, and other regions.
- Provided insightful information on local history and culture, enhancing overall experience for international tourists.
Social Media & Back Office
American Improvement
Tirana
01.2019 - 05.2021
- Developed and executed social media marketing campaigns, primarily via Facebook Ads.
- Managed and curated content for company Fan Pages, ensuring engagement and brand consistency.
- Analyzed digital marketing plans and identified areas for strategic improvement.
- Researched social media trends and advised management on updates to optimize marketing efforts.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
Design & Printing Operator
F&M Reklama
Tirana
03.2018 - 09.2018
- Operated printing equipment to produce high-quality client products.
- Monitored production lines to ensure timely completion and delivery of orders.
- Designed project materials based on client specifications.
- Coordinated weekly export programs, meeting delivery deadlines efficiently.
- Ensured timely completion of projects by coordinating with team members to prioritize tasks and manage deadlines.
Education
Bootcamp Certificate - Software Development
Coding Dojo
Remotely 02.2024 - 07.2024
College Degree - Web Design
ATC College
Tirana, Albania 10.2016 - 06.2017
Skills
HARD SKILLS
HTML, CSS, JavaScript
Python, Flask, Django, MySQL, AJAX
Algorithms
GitHub, GitBash
WordPress
SEO (Search Engine Optimization)
Google Analytics
Adobe Illustrator, Adobe Photoshop, Adobe Lightroom
Oracle
Redash
Google Sheets
Microsoft Office Package
Monday
SOFT SKILLS
Teamwork
Communication Skills
Problem-Solving Skills
Critical Thinking
Detail-Oriented
Organizational Skills
Project Management
Flexibility
Work Ethic
Fast Learner
Flexibility
Computer Proficiency
Languages
English
Advanced (C1)
Timeline
Bootcamp Certificate - Software Development
Coding Dojo
02.2024 - 07.2024
Operations Manager
AUTO1 Group
12.2022 - 05.2024
Tour Guide
Choose Balkans
05.2019 - 10.2021
Social Media & Back Office
American Improvement
01.2019 - 05.2021
Design & Printing Operator
F&M Reklama
03.2018 - 09.2018
College Degree - Web Design
ATC College
10.2016 - 06.2017
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