Eric Council
Rose Barracks
Summary
Dynamic communications professional with seven years of extensive experience in radio operations and maintenance within military environments. Expertise in troubleshooting complex systems ensures secure and reliable communication across mission-critical channels, driving operational success. Proven leadership and team management skills facilitate guidance of peers and subordinates toward achieving excellence in performance. Actively pursuing opportunities to leverage technical proficiency in radio communications while promoting team cohesion and contributing to technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telecommunications Manager
US Army
02.2022 - Current
- Subject matter expert in radio and satellite communications. Handling of communication security (COMSEC) controlled cryptographic items (CCI) and encryption key management. Network setup and troubleshooting. IT support and help desk operations, building strong customer relationships. Familiarity and understanding of military communication protocols and standards in accordance with their respective standard operating procedures. Use of various Microsoft programs to include Word, Excel, and PowerPoint. Adaptive to fast moving pace to include unscheduled events and traveling.
- Able to identify and resolve communications errors under intense duress and various weather conditions.
- Adaptability in dynamic environments from normal operations to simulated combat environments.
- Provided work orders to the proper personnel to fix inoperable equipment.
- Mission-focused mindset capable of performing extended periods.
- Continuously diagnosed and resolved communication issues in 28 tactical vehicles, ensuring uninterrupted operations during training events with a near perfect rate.
- Mentored junior staff on best practices in telecommunications management and project execution.
- Developed and executed strategic plans for network infrastructure upgrades, ensuring alignment with business goals.
- Led cross-functional teams to implement telecommunications projects, enhancing service delivery and operational efficiency.
- Managed vendor relationships to optimize procurement processes and reduce operational costs.
- Analyzed system performance metrics to identify improvement opportunities and drive technology adoption.
Telecommunications Manager
US Army
12.2018 - 12.2021
- Subject matter expert in radio systems installed in wheeled vehicles to ensure reliable communication capabilities. Served as the point of success in supervising and collaborating with personnel in the proper setup of various antenna systems. Proficient in computer hardware and software troubleshooting. Served as the telecommunications officer for government phone operations for VIP personnel.
- Cross trained in areas of communication not assigned to my primary duty.
- Managed over 500 user accounts including granting access to certain and troubleshooting login issues, enhancing system security.
- Recognized as the communication section’s primary point of contact in providing technical support for up to 150 radios and communication systems in each subordinate unit comprising of 20+ vehicles containing said equipment.
- Clearly provided verbal instruction to personnel to troubleshoot communications equipment which led to 10+ training operations around Oahu, Hawaii and Fort Polk (now named Fort Johnson).
- Served as a team member in providing constant communication between two distant points by operating a retransmission site, ensuring reliable communication relay.
- Led system integration and troubleshooting for critical Army operations.
- Developed and implemented training programs for new software applications.
- Streamlined process workflows, enhancing efficiency across multiple departments.
- Mentored junior staff on best practices and system usage protocols.
- Managed documentation of technical procedures and user manuals for end-users.
Telecommunications Trainee
US Army
08.2018 - 11.2018
- Completed a 16-week Advanced Individual Training program for the Signal Support Systems Specialist Military Occupational Specialty, gaining certification and technical proficiency in installing, maintaining, and troubleshooting military communication systems.
- Participated in hands-on training focused on installing and troubleshooting various radio and electronic systems.
- Gained practical experience setting up communications equipment in simulated operational scenarios.
- Developed foundational skills in signal flow, equipment configuration, and field communications support.
- Supported team readiness by learning to identify and resolve technical issues in training environments.
Education
Bachelor of Science - Criminal Justice
Excelsior University
Albany, NY01.2023
AAS - Criminal Justice
Forsyth Technical Community College
Winston-Salem, NC01.2017
Skills
- Integrated radio and satellite systems knowledge
- Network installation and issue resolution
- Effective time management
- Leadership in team dynamics
- Customer service assistance
- Reporting and documentation skills
- Clear interpersonal communication
- System hardware installation
- Technical issue resolution
- Encryption equipment oversight
- Collaborative teamwork
- Device configuration
Certification
COMPTIA Security + 701 2024
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
German
Beginner (A1)
Timeline
Telecommunications Manager
US Army
02.2022 - Current
Telecommunications Manager
US Army
12.2018 - 12.2021
Telecommunications Trainee
US Army
08.2018 - 11.2018
AAS - Criminal Justice
Forsyth Technical Community College
Bachelor of Science - Criminal Justice
Excelsior University