Eric Marfo
Dubai
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
4
4
years of professional experience
Work History
Waiter
KUKU Restaurant and Lounge
09.2024 - 06.2025
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Host
Abu Dhabi International Hotel
11.2021 - 03.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Food Runner
Golden Tulip Hotel
01.2021 - 09.2021
- Directly interacted with customers at each location to build loyalty.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Monitored supplies of key inventory items.
- Conducted routine office errands, allowing other employees to focus on their primary responsibilities.
Education
Bachelor of Arts - Business Administration (Marketing)
Cape Coast Technical University
Cape Coast, Ghana10.2013
High School Diploma - Computer Administration, Designing And Desktop Pub
SIMTEK Computer Studies
Cape Coast, Ghana09.2009
Certificate of Higher Education - General Arts
Jukwa Senior High School
Cape Coast, Ghana07.2004
Skills
- Order accuracy
- Safe food handling
- Table setting
- Order taking
- Guest relations management
- Cleanliness
- Customer service
- Time management
- Verbal and written communication
- Complaint resolution
Personal Information
Languages
English
Advanced (C1)
Education
false
Timeline
Waiter
KUKU Restaurant and Lounge
09.2024 - 06.2025
Host
Abu Dhabi International Hotel
11.2021 - 03.2022
Food Runner
Golden Tulip Hotel
01.2021 - 09.2021
Bachelor of Arts - Business Administration (Marketing)
Cape Coast Technical University
High School Diploma - Computer Administration, Designing And Desktop Pub
SIMTEK Computer Studies
Certificate of Higher Education - General Arts
Jukwa Senior High School