Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Education
Timeline
Generic
Eric  Marfo

Eric Marfo

Dubai

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.

Overview

4
4
years of professional experience

Work History

Waiter

KUKU Restaurant and Lounge
09.2024 - 06.2025
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Host

Abu Dhabi International Hotel
11.2021 - 03.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Food Runner

Golden Tulip Hotel
01.2021 - 09.2021
  • Directly interacted with customers at each location to build loyalty.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Monitored supplies of key inventory items.
  • Conducted routine office errands, allowing other employees to focus on their primary responsibilities.

Education

Bachelor of Arts - Business Administration (Marketing)

Cape Coast Technical University
Cape Coast, Ghana
10.2013

High School Diploma - Computer Administration, Designing And Desktop Pub

SIMTEK Computer Studies
Cape Coast, Ghana
09.2009

Certificate of Higher Education - General Arts

Jukwa Senior High School
Cape Coast, Ghana
07.2004

Skills

  • Order accuracy
  • Safe food handling
  • Table setting
  • Order taking
  • Guest relations management
  • Cleanliness
  • Customer service
  • Time management
  • Verbal and written communication
  • Complaint resolution

Personal Information

Languages

English
Advanced (C1)

Education

false

Timeline

Waiter

KUKU Restaurant and Lounge
09.2024 - 06.2025

Host

Abu Dhabi International Hotel
11.2021 - 03.2022

Food Runner

Golden Tulip Hotel
01.2021 - 09.2021

Bachelor of Arts - Business Administration (Marketing)

Cape Coast Technical University

High School Diploma - Computer Administration, Designing And Desktop Pub

SIMTEK Computer Studies

Certificate of Higher Education - General Arts

Jukwa Senior High School
Eric Marfo