Eric Römer

Projects:

• Led the development and implementation of a SmartFAQ system that reduced manual customer query handling by 65% through intelligent automation
• Designed and implemented an end-to-end solution for automating email classification and data entry into the orgANICE CRM system, eliminating manual processing and saving over 2,000 minutes (33+ hours) of staff time per month
• Delivered end-to-end business process automation solutions using UI Path and kVASy, resulting in significant operational efficiencies
• Pioneered advanced prompt engineering methodologies for large language models, enhancing response accuracy and consistency
• Implemented automated prompt optimisation frameworks using DSPy, significantly reducing development time for AI applications
• Developed an automated test data labelling system, accelerating the machine learning development lifecycle

Projects:

• Developed an intelligent bug management system that streamlined defect resolution by automatically categorising and prioritising issues based on business impact
• Successfully implemented and integrated Apache Spark and Hive with existing cluster infrastructure, enabling processing of petabyte-scale datasets
• Led the adoption of HashiCorp Nomad platform, improving resource utilisation by 40% and reducing deployment times across distributed environments
• Architected and deployed a production Hadoop cluster solution, facilitating efficient analysis of complex datasets and supporting business intelligence initiatives

• Customer Service and Client Relationship Management - providing dedicated support and resolving customer inquiries
• Inventory Control and Stock Management - ensuring accurate product availability data and timely replenishment
• Technical Resource Planning and Dispatch Coordination - optimizing engineer schedules and service appointments