Eric Shwashwa

• Coordinated cybersecurity training sessions for military personnel and civilian staff, enhancing readiness and compliance with security protocols.
• • Coordinated with cybersecurity specialists to ensure logistical processes aligned with security requirements, including secure storage, transportation, and disposal of sensitive data and equipment.
• • Developed and implemented sustainment plans encompassing hardware, software, network devices, and specialized cyber tools, maintaining a 98% operational availability rate.
• Maintained communication with project personnel to identify problems.
• Supported senior management in decision making activities related to ongoing projects.
• Compiled accurate and timely reports on project activities to inform stakeholders and support decision-making.
• • Managed the accountability and migration of $5 million of RCC-E workstations and printers into the Army Enterprise Systems Management Platform (AESMP) to ensure effective and secure IT service delivery to users and systems accountability.
• • Develops and executes concepts, programs, and plans; establishes priorities and requirements.
• • Provides guidance and direction consistent with NETCOM, ARCYBER and Army objectives in support of EUCOM, AFRICOM, USAREUR-AF, and IMCOM-Europe.

• Led and managed a team of 12 network engineers and technicians responsible for the design, implementation, and maintenance of a geographically dispersed network supporting over 5,000 users.
• Managed the network lifecycle, including capacity planning, upgrades, and replacements, ensuring optimal performance and reliability. (Lifecycle Management)
• INSCOM G6 Internal Control Administrator, where I reviewed and oversaw the effectiveness of internal controls, ensuring compliance with the Federal Managers' Financial Integrity Act (FMFIA).
• Regularly prepared and delivered situational briefs to the highest levels of policy stakeholders within the Intelligence Community.

• Developed and implemented network security policies and procedures in accordance with DoD security regulations (STIGs, DISA guidelines), significantly reducing the organization’s vulnerability to cyber threats.
• Collaborated with cross-functional teams (cybersecurity, operations, logistics) to resolve complex network issues and implement new technologies, fostering a collaborative and efficient work environment.
• Provided project guidance and review for the Intel Black-Core transport network implementation as the transport Engineering deputy Chief.
• Responsible for the professional development and training of team members, fostering a culture of continuous learning and improvement.
• Developed and maintained comprehensive network documentation, including network diagrams, configuration guides, and disaster recovery plans, ensuring business continuity.

• Supported recruitment, interviewing and hiring process to attract qualified personnel.
• Represented Chief in meetings to address key departmental matters.
• Conducted employee evaluations to assess performance metrics, contributing to informed development plans and team growth.

• Responsible for managing, maintaining, and planning voice and data communications for over 3,000 personnel in austere conditions.
• Led the entire lifecycle of a $400,000+ procurement and installation project encompassing video teleconferencing systems, workstations, printers, and associated peripherals.
• Managed and controlled highly sensitive communications security requirements ensuring minimal interruption in time-sensitive applications.
• Ensured accountability, maintenance, and readiness of over $1 million worth of communication equipment.
• Supervise communications operations including planning, recommending changes and determining training requirements.
• Created, maintained, or modified standard operating procedures for communications and communications security.
• Coordinated network and communications systems maintenance, monitoring, interoperability, and modernization efforts.
• Advise and recommend courses of action to leadership in all tactical and strategic communication matters.

• Oversaw technical support for personnel and equipment across various units.
• Worked with cross-functional teams to resolve technical issues efficiently.

• Responsible for supporting the logistical operations of an Engineer Battalion, ensuring that all supply chain activities were conducted efficiently. My role required a high level of organization, coordination, and communication to ensure that our soldiers had everything they needed to complete their missions successfully.
• Oversaw inventory control and tracking systems to ensure that equipment and supplies were accounted for, serviceable, and properly distributed across multiple units.
• Assisted in developing and managing the Battalion’s logistical budget, ensuring that resources were allocated efficiently and in accordance with Army regulations.
• Collaborated with other battalion staff and leadership to support mission planning and execution, providing logistical expertise to ensure that all operations were fully resourced.
• Provided mentorship and training to junior soldiers in logistics operations, ensuring that the battalion maintained a high level of operational efficiency.

• Collaborated with various units to streamline supply distribution processes.
• Developed logistics plans to support mission readiness and execution.
• Allocated responsibilities and projects to team members, ensuring alignment with their expertise.

• Led a team of 40 highly skilled Combat Engineers in executing a range of critical missions including route clearance, obstacle construction, and fortification of defensive positions. My role involved not only the technical aspects of engineering but also the leadership and mentorship of a diverse platoon, ensuring mission readiness and the successful completion of all assigned tasks.
• Planning and executing high-stakes combat operations in support of larger military objectives, often under intense pressure and in rapidly changing environments.

• Training and development of soldiers in both technical engineering skills and combat tactics, fostering a highly cohesive and mission-focused platoon.
• Management of multi-million-dollar engineering equipment and resources, ensuring optimal operational readiness and the successful execution of missions.

• Coordinated with units to plan and execute combat engineering missions, enhancing operational effectiveness.
• Executed demolition operations to clear obstacles for troop movements, facilitating safe and efficient troop deployment.
• Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
• Managed a team of engineers to construct strategic barriers aimed at enhancing force protection in high-threat environments.
• Managed maintenance and repair of engineering equipment and vehicles, ensuring operational readiness and reliability for missions.
• Participated in route clearance operations to detect and neutralize mines and improvised explosive devices (IEDs).

• Led and supervised teams of 68W medics and soldiers, providing comprehensive training and mentorship in medical procedures and leadership development to maximize operational effectiveness and mission accomplishment.
• Worked alongside physicians, nurses, and other healthcare professionals to coordinate comprehensive care for injured personnel, contributing to effective treatment plans and rehabilitation processes.
• Oversaw triage operations during medical emergencies, effectively prioritizing patient care based on injury severity. This critical function ensured that resources were used efficiently and that urgent cases received prompt attention.
• Ensured the unit’s medical readiness through rigorous training programs and regular health assessments, keeping all personnel up-to-date on medical requirements and emergency protocols.

• Oversaw daily operations of medical clinic, managing appointment scheduling and staff task assignments to ensure smooth workflow.
• Facilitated communication between physician and patient, clarifying test results and addressing concerns to improve patient understanding and satisfaction.
• Administered emergency medical care in high-stress combat environments.
• Trained soldiers in basic first aid and emergency response procedures.
• Documented patient care activities in medical records systems, ensuring accuracy and compliance with medical standards.
• Led diverse training simulations to prepare teams for combat and emergency situations.

• Developed a deep understanding of HP hardware and software, including installation, configuration, and troubleshooting of laptops, desktops, and printers. My technical proficiency enabled me to resolve a wide range of issues swiftly and effectively.
• Delivered exceptional customer service by guiding users through technical problems via phone, email, and remote assistance. My focus on clear communication and empathy fostered positive relationships with clients and enhanced their overall experience.
• Utilized analytical skills to diagnose complex technical issues, implementing solutions that minimized downtime and restored functionality quickly. My ability to think critically and adapt to various situations contributed to improved service levels.
• Worked closely with engineering, product management, and quality assurance teams to address recurring issues and contribute to product improvements, enhancing the overall customer experience.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Identified and proposed improvements to internal processes for technical support operations to enhance efficiency and effectiveness.