Eric Yu
Middletown
Summary
Developed management skills in collaborative and fast-paced environments, focusing on team leadership and operational strategies. Strengthened customer satisfaction by actively listening, anticipating needs, exceeding expectations and foster long term customer relationships that drive loyalty. Seeking to transition into new fields where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Manager
Jung Hyun Yu
10.2022 - Current
- Managed, motivated and built connections with employees to be productive, engaged and focused in the work space
- Identified and communicated with customer's needs and feedback to effectively improve sales to attract both new and regular customers
- Maintained positive customer relations by addressing problems head on and implementing corrective actions if needed
- Built a loyal local customer base by delivering consistent value, empathy, and attention to detail in every interaction treating each customer with respect
- Continuously research and absorb new/previous product updates to maintain knowledge and credibility to better inform customers
- Learned multiple skills from sales, marketing, logistics and learned to adapt quickly, lead under pressure, and think like an owner
- Personally handled conflict and resolved challenges with professionalism and patience by actively listening and improvising
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06-2020
Skills
- Customer service
- Sales techniques
- Business development
- Clear communication ( Both English & Korean )
- Attention to detail
- Active listening
- Interpersonal skills
- Adaptability and flexibility
- Computer skills
- Teamwork and collaboration
- Organizational skills
- Positive attitude
- Time management
Accomplishments
- Was able to successfully grow the stores customer base and sales by building authentic relationships and catering to individual customer needs without relying on formal marketing strategies
- Built a reputation and became known for delivering a personalized experience that kept customers coming back
- Took charge of the stores functions without any formal training and relying on self education and adaptability
- Helped contribute to year over year growth in sales purely through reputation and experience
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Boxing
- Outdoor Activities Such As Hiking and Camping
- Music Production
- Culinary Arts/Cooking
- Psychology
- Philosophy
- Personal Development and Self-Improvement Challenges
- Piloting
- Fashion
Timeline
Manager
Jung Hyun Yu
10.2022 - Current
High School Diploma -
Rutherford High School
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