Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Biele

12 Union Station Rd,DE

Summary

Highly organized and detail-focused Accounts Receivable and Accounts Payable Executive with an exceptional track record of accurately handling financial reporting in deadline-oriented environments. - Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and able to learn proprietary systems/applications quickly and easily - Exceptional management skills, payroll administration and handling of employees needs - Expertise in creating and delivering monthly, quarterly, and annual financial statements for management within tight deadlines - Proven ability to identify and implement improvements to streamline processes, increasing efficiency and productivity - Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

18
18
years of professional experience

Work History

Account Manager

Respage – Remote
01.2021 - 07.2025
  • Acted as the primary liaison for a diverse portfolio of clients in the multifamily industry, advocating for their needs and addressing inquiries with professionalism and efficiency
  • Built and nurtured strong, long-term relationships with key accounts, including customer stakeholders and executive sponsors, serving as a trusted strategic advisor
  • Demonstrated in-depth knowledge of Respage’s product suite, including the Smart Leasing Platform CRM, AI Leasing Assistant (ResMate), social media management, reputation management, and lead generation tools
  • Ensured the successful and timely implementation of Respage solutions aligned with each client’s specific goals and objectives
  • Communicated progress on monthly and quarterly initiatives to both internal teams and external stakeholders, ensuring transparency and alignment
  • Identified opportunities for client growth and success by recommending relevant Respage products and services that add value
  • Partnered with cross-functional teams—sales, customer support, and product development—to enhance the customer experience and deliver tailored solutions
  • Monitored and reported on key account metrics, preparing regular status reports to support strategic decision-making
  • Resolved escalated client issues and complex requests by applying strong problem-solving and troubleshooting skills
  • Maintained accurate and up-to-date client records, including contact details, renewal timelines, and engagement history
  • Achieved a high client retention rate by delivering proactive, responsive customer service and anticipating client needs

Accounts Receivable/Payable

N.K.S. Distributors, Inc. – New Castle, Delaware
01.2008 - 01.2021
  • Manage all customers’ accounts through the AR, includes making adjustments, credits, write offs and receivables
  • Reduced the accounts receivable balance sheet by 5% for customers over 45 days
  • Responsible for closing out and reconciling the day’s sales
  • Analyze accounts to discover discrepancies and resolve all variances in a timely manner
  • Manage daily deposits checks and cash payments, invoices and receipts, input customer payments into system on daily basis
  • Oversee all supplier bill backs, recording and preparing documentation for over 20 suppliers
  • Provided industry-leading customer service, solved 75 cases per day resulting in 98% customer satisfaction score
  • Completes payments and controls expenses by receiving, processing, verifying and reconciling invoices

Education

Bachelors of Science - Human Services, Education and Public Policy with a concentration in Hotel, Restaurant, and Institutional Management

University of Delaware
Newark, DE
05.2003

High School -

St. Mark’s High School
Wilmington, DE
05.1999

Skills

  • Quarterly Reports
  • Accounts Payable/Receivable
  • Budget Preparation
  • Process Improvement
  • Financial Statements
  • Reconciliation
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Respage – Remote
01.2021 - 07.2025

Accounts Receivable/Payable

N.K.S. Distributors, Inc. – New Castle, Delaware
01.2008 - 01.2021

Bachelors of Science - Human Services, Education and Public Policy with a concentration in Hotel, Restaurant, and Institutional Management

University of Delaware

High School -

St. Mark’s High School

Similar Profiles

CREATE PROFILE
Erica Biele