Erica Darby-Wilson
Grafenwohr
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking, ethical, and detail-oriented. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Professional with strong experience in child and youth development, prepared for this role. Known for effective team collaboration and adaptability, consistently achieving desired outcomes. Skilled in program planning, behavior management, and communication, with focus on creating positive and engaging environments. Reliable and flexible, able to meet changing needs and priorities.
Overview
5
5
years of professional experience
Work History
Child and Youth Program Assistant
Government
12.2022 - 10.2023
- Assisted in planning and organizing child and youth programs to enhance participant engagement.
- Supported daily operations of activities, ensuring a safe and welcoming environment for participants.
- Facilitated communication between families and program staff to address concerns and provide updates.
- Implemented age-appropriate educational materials to promote learning and development among participants.
- Organized supplies and resources required for various recreational activities, maintaining inventory accuracy.
Customer Service Sales Representative
DD's Discount Store
02.2019 - 08.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Employee of the month, high expectations and recognition.
Customer Representative
Circle K
08.2018 - 12.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
High School Diploma -
George Ranch High School
Richmond, TX06.2018
Associate of Arts - General Studies
Central Texas College
Killeen, TX12.2022
Bachelor of Science - Industrial/Organizational Psych
University of Phoenix
02-2026
Skills
- Providing Feedback
- Website Navigation
- Effective Customer Communication
- Task Prioritization
- Analytical Thinking
- Customer Accomodations
- Conflict resolution strategies
- Team collaboration skills
- Patience and empathy
- Professionalism and ethics
- Positive reinforcement
Languages
English
Full Professional
Timeline
Child and Youth Program Assistant
Government
12.2022 - 10.2023
Customer Service Sales Representative
DD's Discount Store
02.2019 - 08.2019
Customer Representative
Circle K
08.2018 - 12.2018
Associate of Arts - General Studies
Central Texas College
High School Diploma -
George Ranch High School
Bachelor of Science - Industrial/Organizational Psych
University of Phoenix
Military Spouse
A honorable Army wife.
Citizenship
United States