Erica Lucena
Am Marktplatz 3B Ramstein-miesenbach,RP
Summary
Dynamic customer service professional with extensive experience at TDY HOMES, with strong commitment to providing exceptional service. Eager to continue developing skills in the hospitality industry while contributing to team success and guest satisfaction
Overview
18
18
years of professional experience
Work History
Hotel Customer Service Representative
TDY HOMES
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist with check-in/check-out procedures for hotel guests, and provide key cards and necessary information.
- Travel to multiple locations to meet guests upon arrival and facilitate a smooth check-in process.
- Provide detailed orientations to guests, explaining how to properly use appliances, waste separation and recycling and property amenities.
- Update guest details such as check-in and check-out on the database system and communicate with other hotel departments such as housekeeping and maintenance.
- Inspect and distribute borrowed and returned courtesy car vehicles for damages, cleanliness, and overall condition.
- Ensure paperwork is completed accurately during car return process and update the the hotel's database system.
- Prepare breakfast and manage breakfast set up, ensuring all food items, beverages and condiments are available and neatly prepared.
School Cafeteria Cook
Army and Air Force Exchange Services
08.2024 - Current
- Provide excellent customer service by interacting with students and staff in a friendly and professional manner.
- Prepare and cook variety of meals, including breakfast and lunch, while adhering to school nutrition guidelines.
- Ensure food temperatures are monitored during preparation and serving.
- Ensure meals are ready and served efficiently without delays and class disruption to 300 students daily.
- Maintain a safe environment for students with food allergies and dietary restrictions through careful ingredient selection and cross contamination prevention.
- Manage inventory to ensure that the kitchen is stocked with necessary ingredients to prepare meals, and reduce food waste by making use of excess ingredients creatively.
- Accurately and efficiently ring up student and staff purchases using the cash register.
- Count cash and close the cash register at the end of shift.
School Cafeteria Team Member
Army and Air Force Exchange Services
08.2022 - 08.2024
- Provided excellent customer service to students and staff by being approachable and accommodating.
- Prepared and maintained School cafeteria's cleanliness and safe venue, ensured friendly and welcoming environment to students and faculty.
- Executed breakfast and lunch preparation, ensuring meals are served in a timely manner during meal periods.
- Monitored inventory levels and restocked products as needed, ensuring clean and organized food service stations.
- Processed student transactions quickly and accurately, handling an average of 300 students daily.
- Collected money and rings sale transactions on cash register.
Clinic Clerk
Clinica Manila
05.2007 - 11.2007
- Experienced in greeting patients, providing directions, and assisting them to the doctor's office, Laboratory, Ultrasound and X-ray room.
- Strong organizational skills in filing, sorting, and retrieving patient records.
- Processed request for the release of medical records and results, ensuring all documentation was complete and accurate.
Education
No Degree - Practical Nursing
St. Augustine School of Nursing
Mandaluyong City, Philippines05-2007
Skills
- Customer service
- Communication
- Time management
- Team collaboration
- Attention to detail
- Multitasking
- Active listening
- Critical thinking
- Data entry
Timeline
Hotel Customer Service Representative
TDY HOMES
11.2024 - Current
School Cafeteria Cook
Army and Air Force Exchange Services
08.2024 - Current
School Cafeteria Team Member
Army and Air Force Exchange Services
08.2022 - 08.2024
Clinic Clerk
Clinica Manila
05.2007 - 11.2007
No Degree - Practical Nursing
St. Augustine School of Nursing
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