Erica Shogan
Smyrna
Summary
Friendly student with strengths in customer service and working with others. Reliable individual with pleasant demeanor and terrific work ethic. Customer-focused, committed to improving customer satisfaction with positive interactions.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Scoopologist
Stachecki Enterprises, Inc
Dover
06.2024 - Current
- Maintained cleanliness and organization of serving area during shifts.
- Assisted customers with menu selections and flavor recommendations.
- Operated cash register and processed customer transactions accurately.
- Prepared ice cream orders according to customer specifications promptly.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Cleaned tables, chairs and dining areas after customer use.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Verified accuracy of order before serving it to customers.
- Prepared ice cream toppings and ensured freshness for customer orders.
- Rotated stock regularly to avoid spoilage or waste of products.
- Collaborated with team members to ensure smooth operation during peak hours.
Submaster
Stachecki Enterprises, Inc
Dover
12.2024 - 03.2025
- Prepared high-quality subs using fresh ingredients and efficient techniques.
- Maintained cleanliness and organization of work area throughout shifts.
- Managed inventory levels, restocking supplies as needed during busy hours.
- Handled cash register operations, processing customer transactions accurately.
- Took orders, prepared foods and processed payments in full-service establishment.
- Assembled sandwiches, wraps, and salads according to customer specifications.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Stocked shelves with products and supplies.
- Organized inventory for efficient restocking of products.
Education
Smyrna Highschool
Smyrna, DESkills
- Customer service
- Team collaboration
- Inventory management
- Time management
- Dependable and responsible
- Cash handling
- Order accuracy
- Patience and empathy
- Friendly and outgoing
- Cash register operation
- Cleaning and organization
- Customer engagement
- Maintaining stock levels
Affiliations
- Sports
- Hiking
- Volunteering
- Cooking/Baking
- Drawing
- Crafts
Timeline
Submaster
Stachecki Enterprises, Inc
12.2024 - 03.2025
Scoopologist
Stachecki Enterprises, Inc
06.2024 - Current
Smyrna Highschool