Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERIKA GALVAN

Baumholder

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Barista

Lumberjack Coffee Bar
05.2024 - Current
  • Described menu items and suggested products to customers
  • Cleaned and sanitized work areas and utensils
  • Suggested food and pastry items to complement beverage orders
  • Retained knowledge of menu items to assist customers with beverage selections.

Quality Control Inspector

Airborn Inc.
12.2023 - 02.2024
  • Created quality control plans based on project-specific technical documentation and requirements.

Assistant Sales Manager

Canales Furniture
01.2018 - 11.2023
  • Greeted clients with friendly and welcoming attitude to increase customer satisfaction
  • Maintained and labeled merchandise in stockroom by category
  • Assisted with displays and offered ideas to increase product appeal
  • Managed client complaints by providing beneficial solutions.
  • Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
  • Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.

Account Manager

Faro Logistics
01.2014 - 01.2018
  • Communicated with clients to build strong connections and improve account strategy
  • Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
  • Defined client needs and business requirements to meet and exceed expectations
  • Documented account changes and customer data with relevant software tools.

Education

Bachelor of Science (B.S.) - Social Economics -

Universidad Autonoma, Tamaulipas
06.2004

Skills

  • Team Player
  • POS Systems
  • Display case merchandising
  • Friendly and outgoing
  • Guest Services
  • Merchandise Restocking
  • Customer Service
  • Order coordination
  • Product Recommendations
  • Data entry proficiency
  • Professional demeanor
  • Organizational skills
  • Excellent communication
  • Attention to detail
  • Customer inquiries
  • Telephone management
  • Interpersonal skills
  • Up-selling techniques
  • Reliability and punctuality
  • Active listening
  • Time management
  • Problem-solving abilities
  • Product knowledge
  • Patience and composure
  • Computer literacy
  • Empathy and understanding
  • Customer focus
  • Account Management
  • Cash Management
  • Positive and professional
  • Conflict resolution
  • Adaptability and flexibility

Languages

English
Spanish
Italian

Timeline

Barista

Lumberjack Coffee Bar
05.2024 - Current

Quality Control Inspector

Airborn Inc.
12.2023 - 02.2024

Assistant Sales Manager

Canales Furniture
01.2018 - 11.2023

Account Manager

Faro Logistics
01.2014 - 01.2018

Bachelor of Science (B.S.) - Social Economics -

Universidad Autonoma, Tamaulipas
ERIKA GALVAN