ERIKA KELLER

Company Overview: Bathroom Remodeling Company

• Streamlined operational processes, resulting in an increase in efficiency and cost savings for the start-up company in Orange County, CA.
• Implemented CRM, lead source databases, and communications systems, increasing customer retention and streamlining business operations.
• Negotiated with vendors to obtain best prices on materials to align with cost per job targets.
• Provided administrative assistance to the owner and sales team, optimizing operations and improving overall efficiency.
• Provided customer service to new clientele, scheduled approx. 20+ appointments/services daily, qualified leads, responded to customer enquiries, and provided administrative assistance to the owner, management and sales team.
• Contributed to the successful completion of projects by coordinating tasks efficiently among various teams involved.
• Enhanced operational efficiency by streamlining administrative processes and implementing time-saving tools.
• Maintained organized filing systems, and managed all business licensing, insurances and state compliances.
• Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.

Company Overview: Luxury Residential/Commercial Remodeling Company

• Created and maintained a project database tracking weekly expenses on 8+ residential and commercial remodeling projects.
• Assisted with weekly invoices for each project and payroll for approx. 12+ employees.

Company Overview: Walk-in Bathtub Installation Company for Safe Step and American Standard/LIXIL Corp.

• Provided comprehensive administrative support to the owner, overseeing weekly invoicing, scheduling, and communication processes.
• Coordinated and arranged shipments of bath tubs to multiple teams across Colorado, Arizona, Utah, and California, ensuring timely delivery.
• Managed and optimized the installation calendar, orchestrating shipments and schedules for 8–10 installation crews across four states.
• Handled accounts payable and receivable for two companies, managing crew payments and invoicing processes.
• Assisted the owner in overseeing business operations, including securing licenses, permits, and ensuring multi-state regulatory compliance and for compliance with Safe Step and American Standard.
• Maintained business records and obtained and managed GC licenses and compliance with required insurances for each state.

• Company Overview: Global Corporation – Serviced & Virtual Offices
• Promoted to Team Leader, leading the Irvine Towers location in Irvine, CA.
• Managed two team members, 13 internal Serviced Offices, and Virtual Office sales/clients at the Irvine Towers location
• Primarily responsible for driving sales of both serviced and virtual office spaces and achieving monthly sales goals and national targets.
• Managed the recruitment, training, and supervision of team members, including the Receptionist and Executive Assistant, ensuring strict adherence to Servcorp's exceptionally high standards and operational practices.
• Sales & CRM pipeline management; A/R management
• Implemented internal and external marketing plans and strategies to increase revenue, ensuring alignment with revenue targets and projections set by senior management.
• Conducted external marketing efforts, building relationships with local real estate agents and businesses to increase sales and revenues.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Organized and managed regular networking events for clients at Irvine Towers for appreciation, acquisition and retention purposes.

Key Achievements:

• Grew the Irvine Towers location from (-$1M) in revenue at its 2011 launch to generating +$500K annually by 2016.
• Established the Virtual Office sector at Irvine Towers from zero to over +350 clients (350% growth rate) within four years with annual revenues of approx. $125K annually.
• Built and nurtured a strong and successful business partnership with ClubCorp in Irvine.

• Company Overview: Global Corporation – Serviced & Virtual Offices
• Provided support to the Team Leader in initial office setup and administrative support.
• Streamlined office operations by implementing efficient filing systems and managing executive calendars.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Scheduled appointments and handled calenders for senior leadership.