Erin McDaniel
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Independent Contractor
Salon Salon
05.2020 - 05.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Salon Director
Salon Salon
06.2014 - 05.2020
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Salon Director
Fringe Hair Studios
11.2011 - 06.2014
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Salon Manager
TONI&GUY
01.2006 - 11.2011
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Researched and evaluated current and potential products used by service staff.
- Delegated workplace responsibility to appropriate staff.
Hair Stylist
TONI&GUY
04.2003 - 11.2006
- Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customers
- Taught 12 new hair stylists how to cut hair at the same rate and efficiency as the previous stylist, resulting in improved customer satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Customer Service Representative
TONI&GUY
04.2001 - 04.2003
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained 9 new customer service representatives on the proper handling of customer inquiries
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database.
Education
Forensic Psychology -
Southern New Hampshire University
12.2024
Skills
- Requirements Gathering
- Estimations and quotes
- Billing control
- Workload Management
- Client Relationship Building
- Material and equipment procurement
- Schedule Management
Timeline
Independent Contractor
Salon Salon
05.2020 - 05.2023
Salon Director
Salon Salon
06.2014 - 05.2020
Salon Director
Fringe Hair Studios
11.2011 - 06.2014
Salon Manager
TONI&GUY
01.2006 - 11.2011
Hair Stylist
TONI&GUY
04.2003 - 11.2006
Customer Service Representative
TONI&GUY
04.2001 - 04.2003
Forensic Psychology -
Southern New Hampshire University
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