Job search status
Open to workPreferred start date: Immediately
Desired job title
Customer retail assistantWaiterRetail AssistantWork Type
Full timePart timeLocation preference
On-siteLocation: London, Greater London
Open to relocation: Yes
Open to work
Erin Nikolova
London,Greater London
Work preference
Summary
Friendly and approachable professional with strong communication and problem-solving skills tailored for customer service environments. Proven ability to listen and respond effectively to customer needs, ensuring high levels of satisfaction and loyalty. Committed to driving positive customer experiences and contributing to organizational success.
Overview
3
3
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Room attendant
The Trafalgar St. James Hotel
London, Greater London
2026.07 - Current
- Provided detailed room service for the comfort of guests.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Coordinated with front desk staff for efficient room allocation and preparation.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Restocked amenities promptly, ensuring availability at all times.
- Delivered extra linen and toiletries to meet guest needs.
- Vacuumed and dusted reception areas and walkways.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
Customer retail assistant
Best Foods Supermarket
Reading, Berkshire
2025.02 - 2026.07
- Managed queues effectively during peak hours, maintaining orderliness within the shop premises.
- Resolved customer complaints promptly, ensuring their satisfaction.
- Ensured customer satisfaction by providing prompt and courteous service.
- Worked collaboratively with colleagues to provide seamless service during busy periods.
- Maintained clean and organised store layout for a pleasant shopping experience.
- Managed stock levels efficiently to prevent shortages or overstocking.
- Assisted customers in product selection, resulting in increased sales.
- Assisted customers in locating specific items to boost satisfaction.
- Requested and checked customer IDs at checkout for age-restricted products.
Waiter
Zia Lucia
Reading, Berkshire
2022.04 - 2025.01
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Explained dish components clearly to inform customers' decisions.
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Relayed feedback from customers to management for continuous improvement.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
3rd Level of Vocational Qualification - Real Estate Agent
Professional High School of Construction and Architecture
Pazardzhik,Bulgaria 2018.09 - 2022.05
Skills
- Multilingual communication
- Up-Selling experience
- Customer satisfaction enhancement
- Self-Checkout operation
- Restock procedures
- Customer Service
- Product knowledge
- Hard-working
- Effective team work
- Conference coordination
- Food presentation
- Catering experience
- Food safety awareness
- Alcoholic beverages serving regulations
- High-volume dining
Languages
Bulgarian
Native
English
Advanced
Turkish
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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References
References available upon request.
Accomplishments
- Upsold additional products, increasing monthly revenue 2%
Timeline
Room attendant
The Trafalgar St. James Hotel
2026.07 - Current
Customer retail assistant
Best Foods Supermarket
2025.02 - 2026.07
Waiter
Zia Lucia
2022.04 - 2025.01
3rd Level of Vocational Qualification - Real Estate Agent
Professional High School of Construction and Architecture
2018.09 - 2022.05