Eriona Capja
Sassnitz
Summary
Dynamic professional with a proven track record at Grand Hotel Binz, excelling in customer service and project planning. Skilled in verbal communication and team collaboration, I consistently enhanced guest satisfaction and contributed to practice growth through effective marketing strategies and data analysis, leading to numerous positive reviews and referrals.
Overview
14
14
years of professional experience
Work History
Practice Manager's Assistant
Grand Hotel Binz
04.2022 - Current
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied Guest.
- Assisted with development and distribution of marketing materials for facility.
- Communicated pertinent information to clients via phone, email, and mail.
- Created weekly, monthly, and quarterly expense reports.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Customer Support Specialist
Teleperformance
10.2018 - 04.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Technical Support Representative
Multiservice SHPK
10.2014 - 04.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Sales Representative
Vodafone Albania
08.2011 - 09.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Hotel Management
Regionales Berufliches Bildungszentrum
Sassnitz, Germany07-2025
MBA - Business Administration And Management
European University of Tirana
Tirane10-2018
BBA - Journalism
University of Aleksander Xhuvani
Elbasan06-2010
Skills
- Planning and scheduling
- Team collaboration
- Project planning and development
- Verbal and written communication
Languages
English
Intermediate (B1)
Italian
Intermediate (B1)
German
Intermediate (B1)
Work Preference
Work Type
Contract WorkWork Location
On-SiteInterests
Traveling
Walking
Listen to the Music
Timeline
Practice Manager's Assistant
Grand Hotel Binz
04.2022 - Current
Customer Support Specialist
Teleperformance
10.2018 - 04.2022
Technical Support Representative
Multiservice SHPK
10.2014 - 04.2017
Sales Representative
Vodafone Albania
08.2011 - 09.2014
Hotel Management
Regionales Berufliches Bildungszentrum
MBA - Business Administration And Management
European University of Tirana
BBA - Journalism
University of Aleksander Xhuvani
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