LDAB - Lightweight Directory Access Protocol
Esau Galu
IT Technician, First Level Support
Panketal,BB
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.
Overview
24
24
years of professional experience
18
18
years of post-secondary education
4
4
Languages
Work History
IT Technical Support Specialist
BER Flughafen Aka. WG Systems E.k
01.2024 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Experience with help desk software (e.g., ServiceNow and MobileReach) is valuable for managing support tickets and enhancing user service experiences. This includes tracking issues and ensuring timely resolutions. 2
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Senior Process Executive Agent- First Level Support
Infosys
06.2023 - 12.2023
- Kundenbetreuung und Tickets Erstellen und bearbeiten.
- Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Prepared accurate documents for customer and business needs.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Maschine Produktion/ Front Controller
Tesla OSM GmbH & Co. KG
11.2022 - 05.2023
Administrator/ First Level Support
Facebook
10.2020 - 10.2022
- Company Overview: Home office, San Mateo, San Francisco CA (USA)
- Kundenbetreuung und Problem gelöst, Tickets Erstellung und Bearbeitung
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Task Force Assistance Manager
Tropical Islands Management GmbH
09.2019 - 10.2020
- Company Overview: (Deutschland)
- Servieren von Speisen und Getränken (v.a. Cocktails)
- Veranstaltungsvorbereitung und VIP-Betreuung
- Durchführung von Inventuren
- (Deutschland)
Ausbildung als Fach Informatik Systeme Integration
Tropical Islands Management GmbH
08.2018 - 09.2019
- Company Overview: (Deutschland)
- (Deutschland)
Barkeeper, Kellner & Task Force Assistance Manager
Tropical Islands Management GmbH
06.2008 - 06.2018
- Company Overview: (Deutschland)
- Servieren von Speisen und Getränken (v.a. Cocktails)
- Veranstaltungsvorbereitung und VIP-Betreuung
- Durchführung von Inventuren
- Verkaufen/ Kundenbetreuung
- (Deutschland)
Tänzer in der Show "Ruf der Südsee"
Tropical Islands Management GmbH
04.2005 - 11.2005
- Company Overview: (Deutschland)
- Tages Entertainment der Gäste
- Anbieten von Tanz-Workshops
- Präsentation der samoanischen Kultur
- (Deutschland)
Aushilfe bei der Betreuung und Pflege alter Menschen
Church College of Western Samoa
01.2001 - 12.2004
- Einkauf erledigen
- Unterhaltung (z.B. Bücher vorlesen)
- Essen zubereiten
Education
High School Diploma -
Church College of Western Samoa
Samoa 04.1991 - 12.2004
undefined
Church College of Western Samoa
01.2001 - 12.2004
Skills
Operating system support
Personal Information
- Date of Birth: 01/15/85
- Nationality: deutsch
- Marital Status: verheiratet
- Place of Birth: Vaigaga, Samoa
Achievements - Sports
Volleyball im SG Prieros / Königs Wusterhausen, 2009, Aufstieg in die Regionalliga 2016 - 2019, 1 Brandenburgliga-Meister 2015, 2 Platz Relegation Brandenburg Meister 2014, 2. Platz Landesliga 2013
Additional Information
Willing to learn new things and work as a Team.
Software
AD DS
PowerShell
Interests
Volleyball
Füßball
Tsichtennis
Timeline
IT Technical Support Specialist
BER Flughafen Aka. WG Systems E.k
01.2024 - Current
Senior Process Executive Agent- First Level Support
Infosys
06.2023 - 12.2023
Maschine Produktion/ Front Controller
Tesla OSM GmbH & Co. KG
11.2022 - 05.2023
Administrator/ First Level Support
Facebook
10.2020 - 10.2022
Task Force Assistance Manager
Tropical Islands Management GmbH
09.2019 - 10.2020
Ausbildung als Fach Informatik Systeme Integration
Tropical Islands Management GmbH
08.2018 - 09.2019
Barkeeper, Kellner & Task Force Assistance Manager
Tropical Islands Management GmbH
06.2008 - 06.2018
Tänzer in der Show "Ruf der Südsee"
Tropical Islands Management GmbH
04.2005 - 11.2005
Aushilfe bei der Betreuung und Pflege alter Menschen
Church College of Western Samoa
01.2001 - 12.2004
undefined
Church College of Western Samoa
01.2001 - 12.2004
High School Diploma -
Church College of Western Samoa
04.1991 - 12.2004
Similar Profiles
OLUMIDE AJIDAHUNOLUMIDE AJIDAHUN
IT System Electronics Engineer at WG SYSTEMS E.K.IT System Electronics Engineer at WG SYSTEMS E.K.
ZIDHAAN FIROZEZIDHAAN FIROZE
Electrical Engineer in Training at AKA Energy SystemsElectrical Engineer in Training at AKA Energy Systems
RAKESH RATHODRAKESH RATHOD
Purchase /Project Coordinator at Aka Paint systems Pvt LtdPurchase /Project Coordinator at Aka Paint systems Pvt Ltd
Funso BakareFunso Bakare
Security Intelligence Analyst (Career Experience) at Tesla Manufacturing Brandenburg SESecurity Intelligence Analyst (Career Experience) at Tesla Manufacturing Brandenburg SE
Viktor KirstenViktor Kirsten
Waiter at Titanic Comfort MitteWaiter at Titanic Comfort Mitte