Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Esther Narvaez-Acosta

Smyrna

Summary

Experienced with managing concession operations, ensuring efficient service and high customer satisfaction. Utilizes strong leadership and organizational skills to coordinate team efforts and streamline processes. Track record of effective inventory management and staff development, contributing to overall operational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Concession Supervisor

Citizen Bank Park
02.2025 - Current
  • Conduct pre-shift meetings with managers.
  • Input daily numbers at the beginning and end of events.
  • Check equipment and terminals before stadium opens.
  • Communicate with stand leads to ensure readiness for events.
  • Handle customer issues effectively.
  • Check in products delivered at locations.

Assistant Retail Supervisor

Six Flags Great Adventure
02.2024 - 05.2025
  • Respond to all customer concerns or issues promptly and professionally.
  • Motivated employees to optimize team performance.
  • Planned and supervised job task assignments, upholding quality standard.

Overnight Shift Supervisor

Wawa
04.2023 - 02.2024
  • Respond to all customer concerns or issues promptly and professionally.
  • Identified and resolved conflicts between workers to promote teamwork.
  • Executed cash management duties with POS and shift reports.
  • Motivated employees to optimize team performance.
  • Assessed team performance to encourage productivity.
  • Planned and supervised job task assignments, upholding quality standards.
  • Attended regular company meetings and training sessions.

Merchandise and Overnight Associate

Bed Bath & Beyond
11.2019 - 09.2022
  • Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
  • Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
  • Examined merchandise to determine correct tags and labels used.
  • Minimized losses with proper stock rotation and tracking procedures.
  • Wiped shelves and disposed trash from storeroom to maintain proper sanitation.

Vending Supervisor

Yankee Stadium
01.2011 - 01.2012
  • Monitored employee performance using real-time data and reports.
  • Investigated customer complaints, identifying and changing processes to remove faults.
  • Kept paperwork updated with internal standards and legal requirements.

Concessions Supervisor

Delaware North Company, Giant Stadium
01.2010 - 01.2012
  • Improved team performance, mentoring struggling workers to strengthen job skills and knowledge.
  • Addressed customer issues by validating complaints and exchanging ordered food.
  • Trained team to provide high quality service to guarantee customer satisfaction.
  • Enforced policies and quality standards through supervision and performance reviews.
  • Secured money and prevented losses with register and cash handling controls.
  • Achieved high inspection scores by managing food handling and safety procedures.
  • Resolved errors and incidents through work review and monitoring.

Concessions and Vending Supervisor

Yankee Stadium
01.2010 - 01.2011
  • Attended and contributed to regular managerial meetings.
  • Executed daily opening and closing procedures to company standard.
  • Evaluated staff performance, communicating feedback, and setting personal goals.
  • Monitored numerous employee activities and assigned tasks to cover demand.
  • Inspired teams using motivational leadership style.
  • Tracked employee performance to determine areas of strength and improvement.
  • Communicated team priorities by leading meetings and giving presentations.

Inventory Stand Manager

Yankee Stadium
01.2009 - 01.2010
  • Simplified project management processes using task management tools.
  • Investigated customer complaints, identifying and changing processes to remove faults.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Maximized employee performance with hands-on training and close mentoring.
  • Eliminated resource waste through monitoring and improved controls.
  • Kept paperwork updated with internal standards and legal requirements.

Education

Sports Management

Johnson And Wales University
Providence, RI

Applied Science (A.A.S.) - Business Administration

Kingsborough Community College
Brooklyn, NY

Skills

  • Coaching and Mentoring
  • Security Protocols
  • Workplace Safety
  • Operations Support
  • Customer Service Management
  • Problem-Solving
  • Flexible Schedule
  • Scheduling and staffing
  • Health and safety regulations
  • Employee training
  • Operations management

Accomplishments

    Golden Carousel Award:

    Rookie of the Year 2024:

    Six Flags Great Adventure, Jackson,NJ

    Concessions Supervisor of the month Award :

    Nominated 2015

    Yankee Stadium, Bronx NY

    Employee of the Month Award

    Winner 2009

    Yankee Stadium, Bronx NY

Certification

RAMP ( Aramark)Certified:

Citizen Bank Park

March 2025


National Restaurant Association Certified:

(SafeServ)

February 2023


Languages

Spanish
Native or Bilingual

Timeline

Concession Supervisor

Citizen Bank Park
02.2025 - Current

Assistant Retail Supervisor

Six Flags Great Adventure
02.2024 - 05.2025

Overnight Shift Supervisor

Wawa
04.2023 - 02.2024

Merchandise and Overnight Associate

Bed Bath & Beyond
11.2019 - 09.2022

Vending Supervisor

Yankee Stadium
01.2011 - 01.2012

Concessions Supervisor

Delaware North Company, Giant Stadium
01.2010 - 01.2012

Concessions and Vending Supervisor

Yankee Stadium
01.2010 - 01.2011

Inventory Stand Manager

Yankee Stadium
01.2009 - 01.2010

Sports Management

Johnson And Wales University

Applied Science (A.A.S.) - Business Administration

Kingsborough Community College

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Esther Narvaez-Acosta