Esther Ominio Jimoh
Lagos
Summary
Experienced travel consultant with extensive expertise in airline reservations systems, leisure travel, and global distribution systems. Proficient in corporate travel arrangement, holiday package curation, and international reservations. Skilled in customer service, travel product cross-selling, and itinerary planning. Multi-lingual professional adept at handling visa requirements and providing VISA application assistance. Committed to delivering exceptional cruise travel experiences and enhancing client satisfaction through meticulous planning and attention to detail.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
TRAVEL CONSULTANT/CEO
LE MEILLURE TRAVELS AND TOURS
lagos Nigeria, lagos
10.2018 - Current
- Improved overall service quality through continuous feedback analysis.
- Handled complex itineraries ensuring seamless journeys for clients.
- Formulated strategic marketing initiatives to attract new clientele.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Served diverse client base including individual travellers and corporate groups.
- Offered personalised travel advice for enhanced holiday experiences.
- Promoted premium travel packages for increased sales conversion.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Advised customers on visas and travel safety.
- Tracked flight prices to secure best-possible prices for customer trips.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Managed diverse client portfolios, resulting in repeat business.
- Achieved customer satisfaction by providing tailored travel solutions.
- Utilised industry software proficiently for efficient booking and scheduling.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Assisted customers with all aspects of travel planning leading to successful holidays.
Travel and tourism tour manager
GREYWINGS TRAVELS
LAGOS, LAGOS
04.2013 - 09.2018
- Negotiated contracts with suppliers, resulting in cost savings without compromising quality of services provided
- Improved overall tourist experience by organising fun cultural activities during tours.
- Handled unexpected changes in itineraries flexibly making sure that tourist experiences were not affected.
- Ensured punctuality and adherence to schedules through meticulous planning and coordination of travel logistics.
- Increased repeat business with excellent customer service skills.
- Coordinated efficiently with local guides for seamless integration of tour segments.
- Conducted extensive research to present accurate historical facts and information about tourist sites.
- Streamlined travel itineraries by coordinating with airlines, hotels, and ground transportation providers.
- Used destination knowledge to enhance customer trips with local recommendations.
- Managed on-site issues effectively to maintain smooth tour operation.
- Provided support to tourists during their stay, addressing concerns or queries promptly.
Ticketing and reservation officer
VIRGIN NIGERIA AIRWAYS
LAGOS
06.2005 - 05.2013
- Maintained professionalism whilst dealing with clients' inquiries
- Worked proactively during peak seasons, maintaining calm under pressure.
- Managed ticketing and reservation duties, ensuring smooth operations.
- Communicated ticket details clearly to avoid any confusion.
- Assisted customers with flight schedules, provided accurate information.
- Handled cash and card transactions efficiently for smooth payment process.
- Arranged special requests such as wheelchair services or dietary requirements for passengers in need.
- Coordinated with other departments to solve booking issues.
- Adhered strictly to company policies whilst processing tickets and reservations.
Education
CUSTOMER SERVICE & SALES
LEARNING SOLUTIONS NIGERIA
lagos 06.2006 - 06.2006
Call Center, Ticketing and Reservations
Shares
lagos 05.2005 - 06.2005
Bachelor of Science - BIOCHEMISTRY
UNIVERSITY OF IBADAN
IBADAN NIGERIA 04.1998 - 09.2002
Skills
- Airline reservations systems
- Leisure travel expertise
- Global distribution systems usage
- Multi-Lingual
- Corporate travel arrangement
- Holiday package curation
- Customer Service
- Travel product cross-selling
- International reservations
- Visa requirements
- Itinerary planning
- VISA application assistance
- Cruise travel
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Languages
English
Native
French
Upper intermediate
Spanish
Elementary
Affiliations
- TRAVELING AND DISCOVERING NEW DESTINATIONS, TENNIS, SWIMMING AND READING
Timeline
TRAVEL CONSULTANT/CEO
LE MEILLURE TRAVELS AND TOURS
10.2018 - Current
Travel and tourism tour manager
GREYWINGS TRAVELS
04.2013 - 09.2018
CUSTOMER SERVICE & SALES
LEARNING SOLUTIONS NIGERIA
06.2006 - 06.2006
Ticketing and reservation officer
VIRGIN NIGERIA AIRWAYS
06.2005 - 05.2013
Call Center, Ticketing and Reservations
Shares
05.2005 - 06.2005
Bachelor of Science - BIOCHEMISTRY
UNIVERSITY OF IBADAN
04.1998 - 09.2002
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