Ethan Walters
Wilmington
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Fairfax Hardware and Honeygrow. Excelled in enhancing customer satisfaction and fostering a productive work environment. Skilled in time management and decision-making, achieving significant improvements in service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Fairfax Hardware
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Fairfax Hardware
06.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Team Member
Honeygrow
02.2021 - 12.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Cleaned and organized kitchen, dining and service areas.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Brandywine High School
Wilmington, DE01-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Fairfax Hardware
01.2022 - Current
Restaurant Team Member
Honeygrow
02.2021 - 12.2021
Sales Associate
Fairfax Hardware
06.2020 - 01.2022
High School Diploma -
Brandywine High School
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