Etienne Belmar

• Product Requirements Gathering
• Concept Development
• Internal and External Documentation
• Omnichannel Payment Methods
• Hosted Payment Page Integration
• Testing (Simulation and Live Environments)

• Define, scope, document and maintain technical requirements for development of new payment solutions, products and features.
  • Create internal and client-facing documentation, integration guides and sales collateral
  • Manage on-boarding process for strategic clients and develop and enforce project plans in coordination with internal and external resources
  • Work closely with merchants and internal resources to drive merchant integrations and implementation of products and solutions
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Led cross-functional teams for successful product launches
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.

• Technical Integration/Implementation
• Support national and international customers,
• Support of prospects and partners in all matters relating to products and services.
• Technical advice and support for interested parties, existing customers and partners (via telephone, email, on site if required)
• Analyzing and solving technical problems in cooperation with development department
• Interface to internal specialist departments (e.g. sales, IT)
  Configuration and testing of customer connections
• Global Multichannel Payment Processing
• E-Commerce Consulting

• Managing investigation of potential and actual fraud activity
• Development of performance improvements through completion of comprehensive measurement programs to estimate and report fraud.
• Developed fraud identification tools & procedures in line with Scheme & Compliance changes.
• Liaised with police and authorities globally to resolve fraud cases.
• Managed relationship with PSPs regarding all existing fraud chargeback issues and alerting them to possible new avenues of fraud
• My responsibilities included case management of all international and domestic fraud related queries.
• Responsible for management and processing of fraud enquiries from initial investigations to conclusion.
• Development of Fraud prevention systems,
• Development of risk management strategies (operational)
• Affiliate Fraud : Development of fraud prevention systems and strategies.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Responsibilities related to managing and supporting payment processes and systems for an online business.
  
  **Payment Gateway Management**: Managing relationships with payment gateway providers, configuring payment gateway settings, and troubleshooting issues related to payment processing through the gateway.
  
  **Fraud Prevention**: Implementing fraud detection and prevention measures to minimize chargebacks and fraudulent transactions. This involves working with fraud detection tools and analyzing transaction data for suspicious patterns.
  
  **Payment Processing**: Overseeing the end-to-end payment process, ensuring transactions are processed accurately and efficiently. This involves monitoring payment flows, resolving payment-related issues, and reconciling transactions.
  
  **Payment System Integration**: Collaborating with developers and IT teams to integrate payment systems with the e-commerce platform, ensuring seamless and secure payment experiences for customers.
  
  **Compliance and Regulations**: Staying up-to-date with payment industry regulations, compliance requirements (such as PCI DSS), and best practices to ensure the security and legality of payment processes.
  
  **Customer Support**: Providing support to customers regarding payment-related inquiries, issues, and disputes. This may involve responding to customer queries, resolving payment discrepancies, and processing refunds or chargebacks.
  
  **Cross-functional Collaboration**: Collaborating with various teams within the organization, such as finance, marketing, and IT, to ensure alignment on payment strategies, initiatives, and goals.

Payments

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
• Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
• Evaluated success of fraud detection systems to identify areas for improvement.

Affiliate fraud for marketing

• Managing investigation of potential and actual fraud activity
• Operational investigation of potential and actual fraud activity within company area
• Development of performance improvements through completion of comprehensive measurement programs to estimate and report fraud.
• Dispute and Chargeback processing

• Managing investigation of potential and actual fraud activity.
• Development of performance improvements through completion of comprehensive measurement programs to estimate and report fraud.
• Developed automatic chargeback system.
• Developed fraud identification tools & procedures in line with Scheme & Compliance changes.
• Liaised with police and authorities globally to resolve international fraud cases.
• Managed the relationship with PSPs regarding all existing fraud chargeback issues and alerting them to possible new avenues of fraud.
• My responsibilities included case management of all international and domestic fraud related queries.
• Responsible for the management and processing of fraud enquiries from initial investigations to conclusion.
• Responsible for ensuring risk to Bigpoint GmbH was minimized through pro-active investigation.
• Ensured the payment support team had a sound working knowledge of all Fraud policies and practices and were kept up to date in order to implement process efficiencies.
  Introduced process enhancements by utilizing Fraud data.
• Ensured that all Fraud issues were identified and corrective actions were implemented.
• Identified & analyzed Fraud & Chargeback levels on a PSP by PSP basis.
• Identified fraud trends at individual & portfolio level.
• Responded to Card scheme alerts via the Acquiring Partner.
• Communicated with PSPs of entry into Card Scheme
• Fraud & Chargeback Programs while working with them to produce Plans to exit schemes & minimize the impact of potential Scheme fines.
• Alerted PSPs of being identified high risk/fraud prone transactions.
• Development of Fraud prevention systems,
• Development of risk management strategies (operational)
• Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.

• Mentoring new Community Managers
• Training for other Community Managers (Payment inquiries, Data Base handling)
• Coordinating international moderator teams
• Acting as direct interface between customers, the producer and the game design team
• Coordinated volunteer recruitment drives that bolstered member participation in various programs and initiatives within the community.
• Managed and moderated online forums to maintain a positive and supportive environment for members.
• Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.