Eugenia Rusu
Process Manager
Dusseldorf
Summary
Process & Governance Manager driving global transformations across procurement, product operations, ERP, and master data. Expert in building scalable process standards, leading cross-functional initiatives, and delivering high-impact workshops and trainings that align business and technology to enable measurable operational excellence
Overview
9
9
years of professional experience
4
4
Languages
Work History
Expert Offer Methods & Process Global Procurement
Metro AG
Dusseldorf
10.2024 - Current
- Govern global Common Sourcing standards across Food & Wine, ensuring audit readiness, regulatory compliance, and cross-functional alignment.
- Own end-to-end process and handbook development for Own Brand, including BPMN modelling, stakeholder validation, and ITO alignment.
- Lead master data governance (GTINs, project milestones), improving data quality and accelerating project review cycles by 2×.
- Designed and implemented standardized working templates and operating guidelines, increasing process clarity and reducing ambiguity in day-to-day CFT execution
- Chair executive governance and risk forums with VP/SVP stakeholders, driving milestone transparency, issue resolution, and sourcing continuity.
- Directed migration from ARIS to SAP Signavio (300+ subprocesses), safeguarding process integrity, version control, and global governance consistency.
- Drive continuous improvement initiatives and cross-functional workshops, reducing time-to-market by 3 months.
- Act as escalation and method authority for complex sourcing cases, advising leadership on governance trade-offs between speed, risk, and compliance
Product Operations Manager
Kaufland E-commerce Services GmbH & Co KG
Cologne
02.2023 - 09.2024
- Optimized product delivery frameworks across 5 cross-functional teams, applying Agile and Lean methodologies to improve predictability and reduce cycle time.
- Acted as Lean Lead for Order & Buy domain, facilitating strategic ceremonies and embedding continuous improvement culture.
- Led end-to-end business case and execution for Marketplace Neutrality initiative, enabling core platform changes within 1.5 months.
- Established internationalization (i18n) governance standards, aligning technical and business stakeholders across divisions.
- Built operational transparency through structured release governance, documentation standards (Jira/Confluence), and OKR enablement.
- Led tooling optimization initiatives (LinearB, Jira workflows), strengthening engineering productivity and cross-team collaboration
Roll Out Manager
Intersnack Group GmbH Co & KG
Dusseldorf
10.2020 - 02.2023
- Led Market-to-Order / Order-to-Cash ERP deployments across multiple countries, driving template adoption and process harmonization.
- Conducted gap analysis and defined WRICEF requirements, translating business needs into functional specifications in collaboration with IT.
- Facilitated business process reviews and co-developed global O2C templates with Global Process Owners.
- Designed and delivered training materials and enablement sessions to ensure structured adoption during go-live phases for countries.
- Supported SIT/UAT activities and stabilization for Sales and Customer Service leadership.
- Established O2C process glossary and master data standards to strengthen governance and reporting transparency.
- Contributed to Qlik Sales profitability reporting setup, enabling data-driven commercial decisions.
Working Student
Intersnack Group GmbH Co & KG
Dusseldorf
05.2020 - 09.2020
- Designed and implemented structured hiring process within SC&L, including interview frameworks, stakeholder coordination, and training materials for leadership teams.
- Built performance tracking frameworks (OTIF, SLA scorecards) to increase operational visibility.
- Supported ERP maintenance reporting and variance tracking (Planned vs Actual), enhancing transparency for leadership decision-making.
- Partnered with Controlling on FTE and bonus reporting, contributing to project performance assessments
Customer Project Manager Intern
Ericsson
Dusseldorf
03.2019 - 03.2020
- Supported senior project managers in forecasting, KPI tracking, and Salesforce data governance to ensure reporting accuracy and delivery transparency.
- Contributed to project planning, risk monitoring, and schedule control for regional customer initiatives.
- Coordinated internal communications across Western Europe Customer Unit to strengthen stakeholder alignment.
Accounting Intern
DioPlus
Chisinau
02.2017 - 04.2017
- Maintained strict client confidentiality of all data with optimal protections
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately
- Completed balance sheet and profit and loss statements
- Supported cost reduction initiatives through detailed analysis of operating expenses, identifying areas for potential improvement
Education
International Master's - Marketing And Sales
Rome Business School
Rome, Italy 04.2024 - 04.2024
Bachelor of Arts - International Business And Social Sciences
Rhein Waal University
Kamp-Lintfort 10.2016 - 05.2020
Skills
Business Process Transformation
Global Process Standardization
ERP Implementation & Rollouts
Master Data Governance
Cross-Functional Stakeholder Management
Governance Framework Development
Change Management & Adoption
Workshop Design & Facilitation
Training Material Development
Jira/Confluence/Miro/SharePoint
Agile/Scrum/Lean methodologies
Aris/SOP/SAP Signavio
Timeline
Expert Offer Methods & Process Global Procurement
Metro AG
10.2024 - Current
International Master's - Marketing And Sales
Rome Business School
04.2024 - 04.2024
Product Operations Manager
Kaufland E-commerce Services GmbH & Co KG
02.2023 - 09.2024
Roll Out Manager
Intersnack Group GmbH Co & KG
10.2020 - 02.2023
Working Student
Intersnack Group GmbH Co & KG
05.2020 - 09.2020
Customer Project Manager Intern
Ericsson
03.2019 - 03.2020
Accounting Intern
DioPlus
02.2017 - 04.2017
Bachelor of Arts - International Business And Social Sciences
Rhein Waal University
10.2016 - 05.2020
Languages
English
Advanced (C1)
German
Elementary (A2)
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)