Eunice Kasimbazi
Weiden i.d.OPf.
Summary
Developed expertise in employee relations, recruitment, and compliance within corporate setting, seeking to transition into new field. Demonstrates strong analytical and problem-solving abilities, coupled with effective communication and teamwork skills. Ready to leverage these transferable skills to contribute to new challenges and opportunities.
Overview
7
7
years of professional experience
Work History
Customer Experience Executive
Absa Bank of Tanzania
04.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated a culture of empathy within the organization by emphasizing active listening skills among all staff interacting with customers.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores
- Championed the use of technology tools designed to enhance the efficiency of managing various aspects of the customer experience lifecycle.
Human Resources and Administrative Trainee
National Audit Office of Tanzania
08.2018 - 07.2019
- Enhanced communication within the team by scheduling regular meetings and distributing meeting agendas in advance.
- Facilitated strong working relationships among colleagues through clear communication channels and conflict resolution techniques when necessary.
- Assisted in budget monitoring by tracking expenses, updating financial records, and generating monthly expense reports.
- Demonstrated adaptability in a fast-paced environment by quickly learning new tasks and taking on additional responsibilities when required.
- Ensured compliance with company policies and government regulations by maintaining accurate records and up-to-date documentation.
- Supported department objectives by assisting with the planning and execution of special events and projects.
- Assisted HR department in managing personnel files, updating employee information, and processing new hire paperwork as needed.
- Participated in staff evaluations and provided constructive feedback to improve overall performance outcomes within the team.
- Expedited document processing times by utilizing advanced formatting skills in Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
Airline Customer Service Agent
Bukoba Machinery
05.2017 - 01.2018
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
Education
BBA - International Business
Ostbayerische Technische Hochschule Amberg Weiden
Weiden03-2027
MBA - Human Resources Management
Mzumbe University Dar Es Salaam Campus
Dar Es Salaam Tanzania12-2024
BBA - Human Resources Management
Tumaini University Dar Es Salaam College
Dar Es Salaam, Tanzania11-2019
Skills
- Organizational skills
- Excellent communication
- Team collaboration
- Problem-solving
- Customer service
- Complaint handling
- Customer feedback analysis
HOBBIES
Travelling, music, cooking beauty and fashion
Languages
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Customer Experience Executive
Absa Bank of Tanzania
04.2022 - 12.2023
Human Resources and Administrative Trainee
National Audit Office of Tanzania
08.2018 - 07.2019
Airline Customer Service Agent
Bukoba Machinery
05.2017 - 01.2018
BBA - International Business
Ostbayerische Technische Hochschule Amberg Weiden
MBA - Human Resources Management
Mzumbe University Dar Es Salaam Campus
BBA - Human Resources Management
Tumaini University Dar Es Salaam College
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