Ewurabena Ofori
Medical Student
Zschortau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Call Centre Operator
L'viv
01.2018
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer support representative
Experts
01.2017
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Contributed ideas and practical solutions to support process improvement efforts.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Sales Assistant
Equo
01.2016
- Referred customers to various services by evaluating needs and providing recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Researched new clients for sales team, inputting contact information into Salesforce.
Customer Service Representative
Faithful Spirit, Accra, Logistics Dispatcher Target Logistics Services
01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Amazon Gera Deutchland
Gera
08.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Stowing and packaging items for clients
Vice President of National
01.2019 - Current
- Developed strategy based on research to help move the union forward
- Exceeded targets by building, directing and motivating high-performing.
- Established and maintained budgets, quotas and regional territories for members to drive consistent growth.
- Remained responsive to changing targets by preparing monthly, quarterly and annual reports.
English Teacher
Station L'viv
01.2019 - Current
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Planned coursework to introduce students to important literature.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Junior research administrator
01.2020 - 01.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered services to customer locations within specific timeframes.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Tema First Baptist School
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Archbishop Porter Girls Secondary School
Doctor of Medicine (MD) - Medicine
L'viv National Medical University
Ukraine 09.2018 - Current
Skills
OFFICE (Word, Power , Point ,Excel, Outlook, Access)
Able to multitaskGood working relationGood Communication SkillsStudious and HardworkingCRM systemZendesk and ShopifyDocumenting calls
Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake by 80%
Additional Information
- I am willing to contribute my knowledge and skills in a progressive corporate environment and develop good interpersonal relationship with colleagues. Trustworthy Customer Support Representative with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Expert in relations bringing years of expertise in a great institution. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Hobbies
I love to read , cook , sing and write
Timeline
Amazon Gera Deutchland
08.2022 - Current
Junior research administrator
01.2020 - 01.2021
Vice President of National
01.2019 - Current
English Teacher
Station L'viv
01.2019 - Current
Doctor of Medicine (MD) - Medicine
L'viv National Medical University
09.2018 - Current
Call Centre Operator
L'viv
01.2018
Customer support representative
Experts
01.2017
Sales Assistant
Equo
01.2016
Customer Service Representative
Faithful Spirit, Accra, Logistics Dispatcher Target Logistics Services
01.2015
Tema First Baptist School
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Archbishop Porter Girls Secondary School