Fabian Friedrich

I’m a Junior IT Support Specialist with real-world experience supporting users across Europe, the Middle East, and Asia. My daily work includes managing devices and users through Microsoft Intune, Azure Active Directory, Microsoft 365, SAP user access, and Endpoint Central.

I focus on solving issues efficiently – whether it’s onboarding new employees, handling MFA resets, assigning roles, or troubleshooting hardware, mobile devices or Application Issues. I enjoy creating structure, keeping things running, and helping people work without technical roadblocks.

Even if I haven’t worked with a tool before, I enjoy digging in, figuring it out, and making it work.

• Successfully supported 500+ users across 15 countries remotely
• Helped reduce onboarding resolution time by 25%
• Primary IT contact for a regional industrial subsidiary, responsible for supporting diverse technical needs and acting as the first point of contact for all IT-related issues.

• Primary IT contact for a regional industrial subsidiary, responsible for daily technical support and coordination of IT-related needs. Key responsibilities and initiatives include:
• Coordinating hardware replacement for ~50 employees since April, including setup and software configuration
• Managing the transition to a new printer infrastructure, including vendor communication and contract alignment
• Planning and supporting the rollout of a Yealink Teams-based VoIP system
• Acting as first-line contact for all IT-related inquiries, vendor coordination, and on-site implementation tasks
• Confident communicator in both German (native) and English (professional proficiency), experienced in remote collaboration and ticket-based support.
• Known for a hands-on mindset, structured troubleshooting, and proactive support across international teams.
• Always eager to explore new technologies, even in unfamiliar areas, and committed to continuous growth in the IT field.