Summary
Overview
Work History
Education
Skills
Place Of Birth
Personal Information
Interests
Timeline
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Farah Jamil

Farah Jamil

Passenger Service Professional
Friedberg

Summary

Senior Airport Lead and outstanding performer in flight controlling and customer service within Aviation. Bringing over 13 years of experience in Airline industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Aviation business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
30
30
years of post-secondary education
4
4
Languages

Work History

Passenger Service Professional

Lufthansa Group
02.2024 - Current
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Check-in and gate procedure of Lufthansa Group
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Streamlined check-in process for smoother experience, managing passenger reservations with accuracy.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Senior Airport Lead

Cathay Pacific Airways
02.2023 - 01.2024
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted with day-to-day operations, working efficiently and productively and assisted the station manager by conducting regular Quality Control checks on station performance
  • Trained new airport services agents, fostering supportive team environment and enhancing overall performance of the ground handling staff
  • Facilitated clear communication between ground staff, cabin crew, and pilots to ensure efficient flight preparations.
  • Monitored gate activities closely, proactively addressing potential delays or disruptions for smoother operations.
  • Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
  • Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
  • Proved successful working within tight deadlines and fast-paced environment.

Lead Agent Flight Manager and Backoffice

Fraport Passenger Services
07.2012 - 01.2023
  • Flight controller for Condor, Cathay Pacific Airways, TAP Portugal, Ethiopian Airlines, China Eastern Airlines, Aegean Airlines and Qatar Airways
  • Operating in ALTEA, SABRE, DCS Passenger handlers and SKYTRAVEL Aviation systems
  • Provided high level of customer service by engaging customer and using active listening and effective interpersonal skills
  • Handled various Check-in tasks to promote safety and traveller satisfaction
  • Pre-flight editing for all Airlines at FPS by checking seat reservations, meal orders, special services (UM/MAAS/WCH) and flight comments
  • Made recommendations and leading conversations to flight procedure
  • Monitoring flights and supporting flight processes via Backoffice
  • Resolved customer requests, questions and complaints at check-in and boarding gates by analysing individual situations and determining best use of resources.

Check-In Agent

Acciona Airport Service
1 2011 - 1 2012
  • Handling and Check-in different Airlines like Royal Jordanian, Icelandair, Finnair and Uzbekistan Airlines
  • Tracked flight requirements to improve customer satisfaction while increasing service efficiencies
  • Resolved customer requests, questions and complains by analyzing individual situations and determining best use of resources
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Education

High School Diploma -

Carl Schomburg Schule
Kassel
09.1994 - 08.2024

Skills

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Place Of Birth

Lahore

Personal Information

  • Date of Birth: 07/09/81
  • Nationality: German

Interests

Travelling

Cooking

Timeline

Passenger Service Professional

Lufthansa Group
02.2024 - Current

Senior Airport Lead

Cathay Pacific Airways
02.2023 - 01.2024

Lead Agent Flight Manager and Backoffice

Fraport Passenger Services
07.2012 - 01.2023

High School Diploma -

Carl Schomburg Schule
09.1994 - 08.2024

Check-In Agent

Acciona Airport Service
1 2011 - 1 2012

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Farah JamilPassenger Service Professional